Siemens Careers

Service Specialist

Pelham, Alabama
Customer Services

English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 235362
Primary Location: United States-Alabama-Pelham
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

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Job Description:

Position Overview

Performing Real-Time Building Environmental Alarm Monitoring, Dispatch Services, Remote Analysis and Troubleshooting on DDC systems and devices related to Building Automation. Providing Field Support to Building Property Managers, Control Specialists, HVAC Mechanics, and/or Customers.

  • Provide Realtime Building Alarm Monitoring, Analysis, and Resolution of active alarms
  • Assist in Corrigo Work Orders for Triage, Documentation, and Resolution
  • Assist in Work Order Dispatch and Escalation Services
  • Provide Remote Field Support for HVAC, BAS controllers and DDC programming
  • Troubleshoots Dialup and IP Networks, Software, and/or System malfunctions remotely
  • Setup, Schedule, and Execute Building and Trend Data Reporting
  • Perform MMI/P2 server data exports
  • Administer server BLN setup, connectivity, and database transfers
  • Complaint Handling
  • Understand Benchmarks, Metrics, and KPIs
Required Knowledge/Skills, Education, and Experience
  • Associates' degree or equivalent experience required
  • 3+ years of technical experience in related field required
  • Prior Building Automation Controls / Building Technologies experience
  • HVAC training and knowledge
  • Ability to work independently
  • Ability to teach and coach team members
  • Ability to work rotating shifts and overtime
Preferred Knowledge/Skills, Education, and Experience
  • Associate’s degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required
  • Specialized skill training/certification may be required


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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