Siemens Careers

Services Program Manager

United States
Project Management

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English (US)

Job Description

Division: Digital Industries
Business Unit: Software
Requisition Number: 235711
Primary Location: United States--
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 20%

Division Description:

Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide.
 
Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of Product Lifecycle Management (PLM) and Manufacturing Operations
Management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
 
For more information, please visit:



Job Description:

Position Overview


The main objective of the role is to help implement the CX (Customer
Experience) journeys for nascent Xaas products.  Focused on the
post-sale lifecycle of Daily Use, Renew & Expand, Publish & Sell.

Measures of success will be journey implementations, customer
participation and the engagement analytics and metrics.  As these
journeys are new it is anticipated that their development and
subsequent optimization will be iterative.
This is a new role and the successful candidate will report into Chris
Sullivan, Director of Customer Experience, Global Support, in the first
instance.

 

Responsibilities

  • Develop, track, and maintain Customer Experience (CX) plans with
    multiple stakeholders across the organizatio
  • Help architect and deliver CX journeys and see them through to
    successful outcomes
  • Develop and execute CX projects that drive accelerated product usage
    and adoption
  • Develop a lifecycle approach to CX content and communications that
    focus on conversion, retention and churn
  • Monitor metrics and analytics for reporting and to make appropriate
    adjustments to improve results
  • Support the implementation of a content strategy that drives customer
    self-help and self-service.
  • Liaise with colleagues across the wider enterprise to coordinate the
    CX activities and maximize integration leverage
  • Required Knowledge/Skills, Education, and Experience
  • Strong project management skills,including successful delivery to
    long term project goals, working to tight deadlines and managing
    resources in a matrix organization
  • Experience of the CX lifecycle from on-boarding thru retention. B2B
    or B2C
  • Proven ability to contribute to the development of technical
    requirements and translation into business outcomes
  • Understanding of the concepts and experience in managing the
    technical resources working on implementations in technologies such as
    SQL, html, data integrations, APIs.
  • Experience of Eloqua is highly useful, an intermediate understanding
    of marketing automation is required.
  • How to use and interpret analytics todrive insight and improve
    outcomes
  • Excellent written and technical copy writing skills, especially
    within the digital domain
  • Exceptional interpersonal communicationskills as this position
    requires frequentcommunication with colleagues, partners, and
    customers in multiple geographies
  • Demonstrable ability to learn new skills and technologies


Qualified Applicants must be legally authorized for employment in the
Unites States. Qualified Applicants will not require employer sponsored
work authorization now or in the future for employment in the United
States.

 

Preferred Knowledge/Skills, Education, and Experience. The successful
candidate should hold a college degree (or an equivalent qualification)
in a Business or Science related subject. Other degree types may be
considered with relevant experience.  Have >7 years’ professional
customer focused experience, ideally this will have been gained in a
global, hi-tech B2B environment.  Knowledge of PLM or EDA technologies
is preferred, but not essential.

 



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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