MindSphere Advanced Cloud Platform Support Engineer - Charlotte, NC
Business Unit: Product Lifecycle Management-PLM
Requisition Number: 236016
Primary Location: United States-North Carolina-Charlotte
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: No
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.
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MindSphere Advanced Cloud Platform Support Engineer – Charlotte, NC
As part of the Siemens PLM Mindsphere organization, this position makes significant contributions towards the availability and stability of the Mindsphere platform. As a Support Engineer you will have key responsibilities in defining, planning, implementing, and operating processes that meet or exceed the service level agreement and CI/CD
To catch our excitement watch the MindSphere video below!
* Be part of maintaining a 24x7, global, highly available SaaS environment according to internal and external service levels agreements.
* Ensure the production environment is operating optimally and detect when they are not meeting their availability targets.
* Provide incident response, escalation, and resolution
* Provide escalated support for high severity and critical infrastructure events.
* Drive rapid recovery efforts during incidents
* Via monitoring and analytic tools, provide a holistic view of the environment and make recommendations to improve overall operations.
* Investigate all productions incidents, provide root cause analysis, and recommend preventative solutions.
* Identify areas for improvements to source code management, deployment, operations, maintenance, cost control, security, monitoring, and audit tools and processes.
* Contribute to Operations strategy planning, design, implementation, and maintenance activities.
* Manage a service critical codebase with version control using Git including Gitlab, or Github
* Bachelor’s Degree with at least 3+ years of IT experience (1+ years with Master’s Degree) or equivalent experience.
* 4+ years experience with cloud platforms (AWS/Azure/Alibaba); specific areas include monitoring, logging, security, networking.
* 2+ years experience with operations and production support; incident management processes.
* Senior level system administration experience, including troubleshooting, support, mentorship/training, and oversight
* Tooling: Terraform, Gitlab, Gitlab-CI, Jira, Confluence, or equivalent tools
* Cloud monitoring tools: CloudWatch, CloudTrail, Graphana, Kibana,
Cloudability, or equivalent tools
* Ability to manage goals, track milestones and report on status
* Act as a technical resource for a variety of information security projects that arise from current business and technological developments
* 2+ years experience with open source tools (Linux, Python, Git, Ansible).
* 2+ years experience with full-stack development of web interface applications
* 2+ years of Linux administration & troubleshooting
* 2+ years scripting - shell, python, etc.
* 2+ years experience with system automation at enterprise level, distributed environments
* Extensive experience managing network monitoring systems, backup systems, and configuration management systems
* Strong base for software architecture and design including inter-process communications, asynchronous processing, micro-services, message queueing, interfaces, and API development
* Experience with design, develop, and configuration of information security tools.
* Experience with SOC compliance