Siemens Careers

Project Management Specialist 5 (Implementation Solutions Manager)

Tarrytown, New York; Flanders, New Jersey; East Walpole, Massachusetts; Cary, North Carolina
Project Management

English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 236070
Primary Location: United States-New York-Tarrytown
Other Locations: United States-North Carolina-Cary, United States-Massachusetts-East Walpole, United States-New Jersey-Flanders
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 15%

Division Description:

At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably.  A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.
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Job Description:

Position Overview
Responsible for SHS Customer Service (CS) Solutions Implementation in North America (NAM)
  • Establish and lead CS SI NAM team including management of virtual staff setup and other CS Processes (e.g. RSC, APP)
  • Coordinate the NAM specific project support demand in close collaboration with the respective Project Management teams and Expert groups (e.g. RSC, APP) of the countries
Head of CS SI NAM, CS HQ-NAM; Siemens Healthineers North America (working location Walpole, MA; Tarrytown, NY)
Responsible for the execution/implementation of projects as per order intake by securing respective maturity and providing required HQ support through processes, infrastructure and skills resources as needed.
  • Establish and lead CS NAM Atellica Solution (AS) Team in a cross process and cross-country setup
  • Secure CS performance for a successful ramp up of AS
  • Establish a lean information flow avoiding overload on country reporting
Establish and lead CS SI NAM team including management of virtual staff and other CS Processes (e.g. RSC, APP)
  • Budget planning and staffing on CS SI NAM related resources
  • Hiring, on-boarding and utilization of CS SI NAM team
  • Manage “Project Management (PMO) community” and engage Management in NAM
Coordinate the NAM specific project support demand in close collaboration with the respective Project Management teams and Expert groups (e.g. RSC, APP)
  • Manage proactively the clarification of incoming and required support requests for NAM related to the defined CS SI supported products (e.g. Automation, Atellica Solutions)
  • Coordinate dispatch process in close collaboration with expert teams on required skills following the global SI Operations process and documentation
  • Complete all mandatory requirements to complete invoice process
Guide and establish country compliance on PM@SHS guidelines in close collaboration with the global PM@SHS coordinator
  • Streamlining of country implementation (Oder to cash) process
  • Support rollout of global IT solution and enable Region on its utilization (e.g. bridge)
  • Manage the Project Management knowledge/experience by country engagement to the global PM Training and Certification program or exchange of colleagues across the region
  • Harmonize countries to a common set of implementation KPIs and drive respective targets following global definitions (e.g. HPS, Productivity)
Represent CS SI with in Healthineers related NAM Management functions (RBL LD, Sales, Service)
  • Ensure close collaboration with Healthineers Sales team to promote and position the SI support concept
  • Represent CS SI in CS, Sales and Project Management meetings
  • Ensure strategic development within in CS HQ NAM team
Required Knowledge/Skills, Education, and Experience
  • Project Management; 10 plus years                       
  • Leadership experience in terms of guiding / motivating non direct reports within a complex matrix organization                                                                                                                
  • Experience in working with different cultures and working in multi-cultural teams                           
  • In-vitro business and related service delivery                                                                                  
  • Financial/commercial management in projects                                                                             
  • People management and development in a multicultural environment
  • Process management                                                                                                             
  • Presentation skills, representation skills
  • Project Management Institute or other Project Management certifications
  • Bachelor’s Degree
  • Travel 20%         
Preferred Knowledge/Skills, Education, and Experience
  • Healthineers Performance Systems(HPS), other facilitator techniques
  • Six Sigma, Lean or similar certifications
  • Project business, PM@Healthineers, PM@CS       
Professional experience required in medical devices business of invitro, solution business, service & sales environment
HPS, other facilitator techniques             


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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