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Service Automation Specialist - Building Technologies, San Diego, CA

San Diego, California
Customer Services

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English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 236603
Primary Location: United States-California-San Diego
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
 
 
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Job Description:



Position Overview

Siemens is seeking a Building Automation Service Specialist to support our San Diego branch.  This position performs Service Agreement maintenance tasks to ensure that our customers’ building automation systems are properly maintained and operating correctly; as well as small automation projects.

Responsibilities

·         Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.

·         Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action, and repairs system.

·         Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.

·         Completes service repairs, replacements, upgrades, adjustments, and calibration on automation systems and components following issued tasking, maintenance, troubleshooting, and installation instructions.

·         Performs system checkout and assists in automation systems startups for service installed jobs.

·         May coordinate electrical installation with electrical contractor at job site as required.

·         Completes and submits written service orders and reports covering all aspects of each assignment and activity.

Handles emergency service calls as directed during the day and after hours.

·         Completes and submits timesheets and other necessary information weekly.

·         If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.

·         Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem

·         Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs

·         Conducts training and development classes for customers on site or at the branch.

·         Delivers technical support, coaching and direction to end users and field labor when applicable

 

Required Knowledge/Skills, Education, and Experience

·         Required education: High school diploma, state-recognized GED, or state recognized high school proficiency exam.

·         Required travel: 5%

·         Required experience: Demonstrable electro-mechanical aptitude (based on previous experience and/or education) needed to be successful in this role.

·         Other requirements:

o    Excellent verbal and written communication skills in English.

o    Proficiency with Microsoft Office.

o    Ability to use small hand tools, ladders, laptop, smartphone, and tablet.

o    Ability to work in the U.S. without a need for current or future sponsorship.

o    Must be at least 21 years old to participate in required Siemens vehicle plan.

o    Must have a valid driver's license in good standing.

 

Preferred Knowledge/Skills, Education, and Experience

·         Preferred education: Bachelor’s degree

·         Preferred experience:

o      Professional computer networking experience highly desirable.

o    Certifications such as:

§  Comp TIA

§  Network +

§  MCSE

o    Experience installing, servicing, programming, job start-up and checkout, and troubleshooting of building automation systems preferred.

 

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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