Siemens Careers

QA and Customer Support Analyst

St. Louis, Missouri
Information Technology

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English (US)

Job Description

Division: Digital Industries
Business Unit: Software
Requisition Number: 237375
Primary Location: United States-Missouri-St. Louis
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: No

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

For more information, please visit: 
http://www.siemens.com/businesses/us/en/digital-factory.htm



Job Description:

QA and Customer Support Analyst


Siemens Digital Industry Software is seeking a friendly, engages result driven QA and Customer Support Analyst to join an international team that is responsible for developing, maintaining and enhancing global web applications that support key business processes and sales in an extremely dynamic and complex environment.  The QA and Customer Support Analyst will be responsible for testing bug fixes, enhancements, new development as well as regression testing and using the defined processes of reporting all issues back to developers and business analysts for changes and retesting.  Additionally you will be accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails, and /or help desk cases efficiently.  This position also requires follow up to ensure satisfactory resolution to customer issues.  

 

Responsibilities:

·       Complete testing of reported bugs, enhancements and releases within the time scheduled time

·       Follow QA processes during testing to ensure quick turn-around of reworked code

·       Facilitate QA issue or customer issue escalations to the proper person/ group

·       Actively and consistently support all efforts to simplify and enhance the customer experience

·       Consistently meet or exceed individual and team performance objectives daily, monthly, and quarterly

·       Work cooperatively with members of the support team, analyst and developers.

·       Maintain current knowledge or processes and effectively apply knowledge

·       Convey an image of quality, integrity and comprehensive understanding of the process used by the business

·       Willingness to learn all internal systems, processes and policies

·       Respond to assigned calls, chats, emails and cases in a positive manner ensuring responses are complete, accurate and conform to company code values and policies

·       Accurately document help desk case records with the resolution provided

 

 

Required Knowledge/Skills, Education, and Experience:

  • Associates Degree or Equivalent experience 
  • 6+ years of total IT experience
  • 5+ years of technical experience in a customer centric organization
  • 3+ years of working customer service or working directly with business analysts and developers
  • Working knowledge of SQL and ability to write queries
  • Excellent problem-solving and decision-making skills
  • Ability to learn quickly and work independently
  • Ability to handle multiple task in a fast-paced changing environment
  • Organization and time management skills required
  • Ability to identify and communicate issues and risks after applying technical and root cause analysis
  • Creative / critical thinking skills
  • Ability to work overtime when needed 

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

 

Preferred Knowledge/Skills, Education, and Experience: 

·       Bachelor’s Degree of Computer Science

·       Experience with an automated testing tool (Worksoft, Selenium etc.)

·       Working knowledge of web services (i.e. SOAP, REST) a plus

·       Familiar with Agile methodology

·       Knowledge of Jira

 




Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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