Product Engineer, Staff
Business Unit: Laboratory Diagnostics
Requisition Number: 237990
Primary Location: United States-Delaware-Newark
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 20%
This position can be located at a Siemens LD site and also be hired at a level5
• This position is in the Customer Services Service Lifecycle Management Team, responsible for Service representation on new product development teams in business area LD and support of commercial products.
• This position is a member of a multi-functional team responsible for driving projects from approval of the proposal through launch until product end of support.
The SLM Engineer is responsible for the definition and deployment of serviceability strategies, for coordinating the development of service documentation, training and field service strategies to the regional service organizations.
The SLM Engineer will provide functional expertise, related to service including application services and service documentation. Support review of customer documentation and new product introductions to the field. The SLM Engineer will provide functional expertise related to hardware and software engineering changes, updates to service documentation, and the release of product updates.
The SLM Engineer will lead and/or participate on Service Element Teams in defining the Service concept, the service lifecycle plan and will coordinate the knowledge transfer to other support groups and the regions and countries.
commercial clinical chemistry (CC) and integrated products
The SLM Engineer will communicate project status and issues to service management, identifying, assessing and manage project risk from a service and application perspective.
Required Knowledge/Skills, Education, and Experience
BS/BA in related discipline, or advanced degree, where required or equivalent combination of education and experience.
Demonstrated leadership abilities, strong interpersonal and communication skills, a working knowledge of clinical laboratory operations and workflow (pre and post analytical), data analysis and interpretation, presentation skills, and experience with the operation of various SIEMENS Healthcare instruments and middleware.
Knowledge of clinical chemistry (CC) and integrated product operation and support is preferred.
Preferred Knowledge/Skills, Education, and Experience
Prior experience on Atellica CH930 (MVCC), HVCC, or Hydra is preferred
Job Family Responsibilities:
The SLM Engineer guides very complex product support to Customers remotely via all communication channels. Guides on-site and in-house troubleshooting for very complex products and other related products to Customers and develops programs to increase customer satisfaction. The SLM Engineer guides the dissemination of very complex product knowledge. The SLM Engineer guides the coordination for new product introductions as they relate to Product Support. The SLM Engineer manages the product support responsibilities for commercial products.
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.
Knowledge and Experience:
Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues. Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.
Direction of Others:
Provide general guidance or train support and/or professional staff.
Key Working Relationships:
Primarily intra-organizational contacts and external contacts.