Siemens Careers

Senior Manager of Service Design

Fremont, California

English (US)

Job Description

Division: Digital Industries
Business Unit: Software
Requisition Number: 238112
Primary Location: United States-California-Fremont
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 35%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

Job Description:

Position Summary:
The Senior Manager of Service Design at Siemens PL will be the lead designer of the holistic end-to-end customer experience and will own the customer journey template and definition for our SaaS offerings. They will lead our service design – planning and organizing our people, infrastructure, communication and material components of our services in order to continuously improve quality and the interactions between our service providers and customers. The Service Designer will be responsible for defining the digital experience for Siemens. They need to be organizationally and politically savvy to succeed in a matrix and cross-functional global organization working with development and design teams globally.
What will be my tasks?
The Senior Manager of Service Design will be responsible for:
  1. Creating service/customer journey scenarios and blue prints
  2. Leading design recommendations for the Digital experience
  3. Developing front/back stage recommendations to segment/product owners and platform teams on holistic and meaningful improvements to ensure frictionless customer experiences
  4. Identifying key MOTs (moments of truth) that affect trial, purchase, onboard, adoption and renewal touch points

Identifying all channels, services, touch-points, content, and interactions that can be eliminated during a service engagement.



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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