Senior Manager of Service Design
Business Unit: Software
Requisition Number: 238112
Primary Location: United States-California-Fremont
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 35%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.
Creating service/customer journey scenarios and blue prints
Leading design recommendations for the Digital experience
Developing front/back stage recommendations to segment/product owners and platform teams on holistic and meaningful improvements to ensure frictionless customer experiences
Identifying key MOTs (moments of truth) that affect trial, purchase, onboard, adoption and renewal touch points
Identifying all channels, services, touch-points, content, and interactions that can be eliminated during a service engagement.