Teamcenter Administrator / Install
Business Unit: Software
Requisition Number: 238387
Primary Location: United States-Ohio-Milford
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 10%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
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As a Teamcenter Administrator / Install, you are responsible for assisting customers in the use of UGS software; interfacing with support and development management to escalate key customer issues; developing
technical articles (technical writing) for publications/newsletters, and customer self-help tools; assist in testing and verification of software fixes during the development cycle. TAC calls would
occasionally require additional input from technical leads, development, and management. Area of customer focus would consist of broad range of products including niche areas. This person could serve
as mentor or focal point for product information. Scope of influence could include Marketing, Development, Onsite Customers, User Groups, and possibly Business Partners. Duties and Responsibilities:
•Answer 800 number calls from clients and provide solutions for their problems.
•Under minimum direction, analyze client’s problem and provide a solution or a workaround in a timely manner that meets the customer’s needs.
•Duplicate client problems, provide explicit problem examples to development, and write detailed problem and enhancement reports.
•Provide technical assistance to team members on difficult customer problems.
•Identify critical issues and take responsibility for successful resolution of issue while coaching.
•Actively participate and seek out GTAC department opportunities in including: product testing, Incident Report, Problem Report, and Enhancement Request maintenance, GTAC Quarterly and Symptom/Solutionarticle
creation, and staff meeting discussions.
•Recommend improvements to GTAC objectives.
•Create UGSolutions articles, GTAC Quarterly articles, and a technical training session every other year.
•Train a minimum of 80 hours
•Expand scope of product knowledge to include additional functional areas, applications, focal points, or modules, while maintaining area of expertise.
•Contribute positively to GTAC Objectives.
•Provide accurate exchanges of information that show knowledge of GTAC processes.
•A minimum of 2 years of experience in Teamcenter installation, upgrades and trouble-shooting related issues.
•Ability to comprehend complex software concepts, database concepts, networking concepts, Microsoft Windows and Linux operating systems.
•Background in Microsoft SQL or Oracle is a plus.
•Thorough knowledge of computer systems, i.e. application installation, use of email, and O/S experience.
•Requires proficient analytical, writing, and communication skills.
•Should have experience in customer support and call tracking system.
•Experience and working knowledge of Microsoft Office products is preferred.