Application Support Engineer - STAR-CCM+ - Orlando, FL
Business Unit: Software
Requisition Number: 238577
Primary Location: United States-Florida-Orlando
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 20%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide.
Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of Product Lifecycle Management (PLM) and Manufacturing Operations
Management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
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The Application Support Engineer is responsible for ensuring the technical success or our customers in their use of our software, STAR-CCM+. Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives as well as improve their processes. The role includes classroom training, mentoring, and providing direct customer support. The position works closely with the sales organization to discover opportunities to grow software usage within accounts and engage the customer to realize that growth. Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial, and possess excellent communication skills, we would like to hear from you.
Act as primary point of contact to assigned set of accounts for all technical issues related to their use of STAR-CCM+. Identify problems and take responsibility for successful resolution of issues.
Facilitate the sales process in developing account intelligence, pursuing opportunities for growth of software usage, and assisting in software deployment.
Conduct training on introductory and advanced topics in STAR-CCM+.
Conduct technical discussions with customers to collect and understand simulation requirements, propose solutions, and explain benefits of our approach.
Perform benchmark simulations and test cases to explore new methods, define best practices, and verify results.
Create Knowledge Base Articles for the customer portal.
Work on multiple projects and support engagements simultaneously.
Collaborate with product management and industry teams to provide input on future product direction, and communicate and demonstrate new software capabilities to customers.
Required Knowledge/Skills, Education, and Experience
M.S. or Ph.D. in Aerospace, Mechanical, or related field with focus on computational methods and fluid dynamics.
Successful application of CFD methods to meet real world goals in research or design.
Ability to learn new skills and adapt to customer application needs.
Excellent communication, organization, time management, and presentation skills.
Ability to travel up to 20%.
Position based in Orlando, FL
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
Aerospace applications or turbomachinery experience preferred.
Experience with CFD simulation applications such as internal/external flows, transonic/supersonic flows, conjugate heat transfer, transient analysis, or multiphase applications.
Familiarity with meshing complex geometries, turbulence modeling, and simulation post-processing.
Experience with STAR-CCM+ or other commercial CFD tools.
Working knowledge of common design processes, objectives, and constraints for industrial applications.