Application Support Engineer - Simcenter 3D Nastran - Remote, U.S.
Business Unit: Software
Requisition Number: 238622
Primary Location: United States-Ohio-Milford
Other Locations: United States--
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 20%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide.
Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of Product Lifecycle Management (PLM) and Manufacturing Operations
Management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
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The Application Support Engineer is responsible for ensuring the technical success of our customers in their use of our software, Simcenter 3D and Nastran. Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives as well as improve their processes. The role includes classroom training, mentoring, and providing direct customer support. The position works closely with the sales organization to discover opportunities to grow usage within accounts and engage the customer to realize that growth. Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role.
If you are creative, entrepreneurial, and possess excellent communication skills, we would like to hear from you!
Act as primary point of contact to assigned set of accounts for all technical issues related to their use of Simcenter 3D & Nastran. Identify problems and take responsibility for successful resolution of issues.
Facilitate the sales process in developing account intelligence, pursuing opportunities for growth of software usage, and assisting in software deployment.
Conduct technical discussions with customers to collect and understand simulation requirements, propose solutions, and explain benefits of our approach.
Conduct training on introductory and advanced topics in Simcenter 3D & Nastran.
Perform benchmark simulations and test cases to explore new methods, define best practices and verify results.
Create Knowledge Base articles for the customer community.
Work on multiple projects and support engagements simultaneously.
Collaborate with product management and industry teams to provide input on future product direction, and communicate and demonstrate new software capabilities to customers.
Required Knowledge/Skills, Education, and Experience
Bachelor of Science in Mechanical Engineering, Aerospace or related field
Successful application of finite element analysis to meet real world goals in research or design.
Ability to learn new skills and adapt to customer application needs.
Excellent communication, organization, time management, and presentation skills.
Must be willing to travel 20% of the time
- Work location: Remote any U.S. location
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
Knowledge of Simcenter 3D, Nastran, or other commercial simulation tools a plus