Siemens Careers

Service Supervisor - Team Leader - Auburndale, MA

Auburndale, Massachusetts
Customer Services

English (US)

Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 238788
Primary Location: United States-Massachusetts-Auburndale
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

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Job Description:

We have an opening in our Auburndale branch for a Service Operations Supervisor. This is a first-line supervisory position.
 The selected individual will be responsible for managing Service Mechanics and Field Specialists as well as staffing needs. The Service Operations Supervisor also oversees the performance and activities of all Service Project Managers and Service Accounts Engineers at a major University.
Additional Responsibilities:
• Provides technical support, expertise, leadership and accountability for service projects, service agreements, and/or T&M work.
• Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts.
• Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates.
• Ensures T&M work is completed in an effective and profitable fashion.
• Supervises account engineering activities including service project work, material ordering, shipping, service agreement labor plans, customer satisfaction and service accounts receivable.
• Plans and justifies manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work.
• Utilizes the service agreement low-GM improvement process, service tools, and assists in monthly forecasting.
• Ensures proper job management and cost control by reviewing service financial statements with engineers.
• Maintains and improves booked margins for service agreements.
• Directs and supervises the development of service agreement plans and the use of those plans in the monitoring and control of progress in the execution of the work.
• Reviews customer feedback and ensures service agreement retention and account growth goals are achieved including adds, extras, upgrades, escalations, and timely renewals.
• Develops manpower schedules and loading to ensure contract completion and labor leveling.
• Maintains timely communications and harmonious relationships between solutions, service, and sales so that project completion and turnover to service can be coordinated to customer disruptions, to maximize our profitability and to insure a smooth transition to a service agreement.
• Builds and maintains an effective service operations organization committed to customer and employee satisfaction and profitable growth.
• Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility.
• Provides the tools, training and environment required to achieve employee success.
• Bachelor’s Degree in a related field is preferred, however, candidates with a combination of education (a High School Diploma or GED Equivalent is a minimum requirement) and experience will also be considered.
• Must have a minimum of 5 years of Engineering or Project Management experience in the HVAC/Building Automation field.
• 3 years Supervisory experience is preferred.
• Individual must possess a valid Driver's license in good standing.
Why Siemens? We offer:
• Very good health, vision, dental plan with many options to choose from
• All employees receive Life Insurance, STD and LTD
• 401k match dollar for dollar up to 6% of gross salary
We aim to hire top talent and arm them with opportunities to make top money. Siemens is a great place to have a career in a growing business. We are proud that when people join Siemens they rarely leave as shown in our low turnover rate.


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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