Siemens Careers

Service Coordinator - Billing - Cypress CA

Cypress, California
SCM-Procurement / Logistics & ECC

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English (US)

Job Description

Division: Smart Infrastructure
Business Unit: Regional Solutions & Services Americas
Requisition Number: 239330
Primary Location: United States-California-Cypress
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

 
 
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Job Description:

 

 

Position Overview:

 

Siemens is seeking a Service Coordinator to support our Service Billing function. This role evaluates Time and Material (T&M) Service Calls and coordinates between Service Operations Management and Field Service Employees to ensure customer expectations and commitments are met while ensuring that timely T&M invoicing is submitted.

Our Culture:
 

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success.  We trust and empower our leaders to act as owners, self-direct their teams, and innovate to succeed.  We communicate openly and honestly to learn from our failures and celebrate our successes.  We recognize individual and team achievements frequently.  We invest in our team members, offering a wide variety of internal and external development opportunities.

 

Who designs your future?  You do.  Working within our global company, you can design the career of your dreams.  We have more than 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.

 

Do you want to work for a company with innovating technologies that make the world a better place?  Can you see yourself learning, growing, and succeeding in this opportunity?  If so, then we’d like to meet you!

 
Responsibilities:
 
  • Reviews, processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO’s and/or RMTR’s as assigned.

  • Evaluates T&M service order for completed costs and scope of work and process invoicing in accordance with standard billing practices.

  • Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.  Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized.

  • Serves as the main point of contact for all service customers to ensure customer expectations are met.

  • Proactively follows up with customers after completion of service visits.

  • Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects.

  • Effectively utilizes SAP in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders.

  • Delivers outstanding customer service.

 

Required Knowledge/Skills, Education, and Experience:

 
  • Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency.
  • Required experience: operational/administrative support experience relevant to the type of service provided by Siemens, or a building technologies field professional interested in this type of office role.
  • Required travel: 5%
  • Other requirements:
    • Strong customer service skills.
    • Good verbal and written communications skills in English.
    • Ability to manage multiple tasks and prioritize workload.
    • Knowledge of accounting principles.
    • Proficiency with Microsoft Office.
    • Qualified Applicants must be legally authorized for employment in the Unites States, and will not require employer-sponsored work authorization now or in the future for employment in the United States.
 

Preferred Knowledge/Skills, Education and Experience:

  • Preferred experience:
    • Experience in Service Call dispatching and customer service.
    • Building Technologies industry experience in HVAC systems, Fire Alarm and Life Safety systems, Security access control and CCTV.

    • SAP experience.

 
Why Siemens?
  • Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
  • Competitive compensation.
  • Excellent health, dental, and vision plans with many options from which to choose.
  • All employees receive Life Insurance and Short- and Long-Term Disability coverage.
  • 401k match dollar for dollar up to 6% of gross salary.
  • Education and tuition reimbursement programs available.
  • Extensive product training and professional career development.
 
 

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.


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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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