Siemens Careers

Customer Services Order Manager-GA

Alpharetta, Georgia
Customer Services

English (US)

Job Description

Division: Process Industries and Drives
Business Unit: Large Drives
Requisition Number: 239388
Primary Location: United States-Georgia-Alpharetta
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

Siemens Process Industries & Drives helps customers increase productivity, safety, reliability, efficiency and time-to-market for plants and processes with innovative, integrated technology across the entire lifecycle. With a deep understanding of individual market segments, Siemens helps customers respond quickly and confidently to new market requirements and challenges, strengthening their competitiveness.
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Job Description:

Position Overview

Siemens Industry, Inc. is in search of an Order Controller to support the Solutions Customer Service organization out of Alpharetta, GA.  This position will report directly to the Finance Manager in the Operations Center.  The responsibilities of the Order Controller begin at the point which an approved order/contract is received.  The order controller is responsible to follow all internal processes related to booking approved orders/contracts in SAP, ensuring correct order execution, and managing order through completion and close out.  The Order Controller will also be responsible for creation of standard reports from SAP and distribution to relevant stakeholders, as well as forecasting and reporting of order status to management.

This role will have direct interaction with our customers.  The Order Controller must have strong communication skills, be able to maintain composure under pressure and manage a variety of tasks efficiently and accurately.  In addition, the Order Controller will need to be able to thoroughly investigate and resolve issues, in partnership with the Sales Support team.


  • Review new orders received for commercial completeness.
  • Complete booking process of new orders received and approved in SAP.
  • Complete/review monthly financial forecasts for revenue and margin
  • Update/maintain appropriate dates in SAP for accurate delivery reliability KPI’s.
  • Adding all material requirements onto SAP order for manufacturing of scope as well as procurement of parts/materials.
  • Management of billings, customer inquiries, and resolution of customer disputes.
  • Complete internal reporting and quality checks related to order execution.


Required Knowledge/Skills, Education, and Experience 

  • SAP experience and knowledge required; knowledge of SD, CS, and MM modules preferred.
  • Microsoft Office tools (Excel, Power Point, Word)
  • Experience and proficiency in the Generally Accepted Accounting Principles (GAAP) and the International Financial Reporting Standards (IFRS)
  • Ability to work in fast paced environment.
  • Must have strong communication skills
  • Must be able to work in team environment.
  • Self-driven and resourceful to achieve goals independently as well as work well in groups

  • Flexibility to adjust and thrive in an environment with changing requirements, schedules and priorities for multiple projects or assignments


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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