Siemens Careers

Quality Support 3

Newark, Delaware
Quality Management

English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Laboratory Diagnostics
Requisition Number: 239473
Primary Location: United States-Delaware-Newark
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 5%

Division Description:


Job Description:


This position applies knowledge of  quality systems,  in order to provide standard services, (Examples: updating documents, preparing and providing metrics and graphs, etc.)  as well as providing more complex support, and troubleshooting  (Example:  assigned projects,troubleshooting and providing solutions  for non-standard work).   The individual must have good communication and customer service skills that include – writing, listening, problem solving and presentation skills.  The candidate will apply documented rules, past practices, or instruction on an independent level.  Effectively identify problems as they occur and take appropriate steps to solve them in situations where the problem is difficult or complex.  All work must be performed on a timely basis with clear communication to all stakeholders. 

  • Standardizes area document formats and language
  • Prepares graphics and illustrations to complement text
  • ensure suitability and accuracy of processes documented
  • Revises, edits, or updates instructions, technical information, and addresses frequently asked questions as necessary
  • Creates, adapts, and follows project schedules and deadlines
  • Creates redlined documents
  • Initiates Changes Notes
  • Maintain a comprehensive library of documents
  • Analyze documents to maintain continuity of style of content
  • Manage updates and revisions of standard operating procedures
  • Troubleshoots problems and raises issues quickly to maintain compliance
  • Supports the organization as needed
Preferred Knowledge/Skills, Education, and Experience
HS degree, or equivalent required.  Typically 5 to 8 years of successful work experience in areas of responsibilities.  College-level course work or certifications in areas of responsibilities may substitute for some work experience.
Excellent written and verbal communication skills
Proficiency in MS Office
Strong attention to detail
Experience working in a regulated environment (Understanding of GMPs and GLPs) 
Able to write in explanatory and procedural styles for multiple audiences
Skilled at prioritization and multi-tasking
Planning and Organization
Knowledge of Software and Computers
Ability to Work Under Pressure in a fast paced environment]
Demonstrated trouble shooting or analytical skills


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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