Zone Fire Technical Expert - Mount Prospect, IL
Business Unit: Regional Solutions & Services Americas
Requisition Number: 239749
Primary Location: United States-Illinois-Mount Prospect
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 15%
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
For more information, please visit:
Siemens US Talent Acquisition
The Fire Technology Expert Professional (Midwest) provides product expertise in Building Technologies Disciplines: Within Fire products and 3rd party systems to Zone staff. They will deliver training and technical support for field technicians and specialists, provide on-site technical troubleshooting for resolution of customer issues and advanced technical assistance for Sales activities.
Diagnoses and resolves technical problems on jobs and provides appropriate reports to management.
§ Troubleshoots network, software, and/or hosted system malfunctions.
§ Leverage remote connectivity to improve rapid problem solving with technicians and customers
§ Works with other Zone Technology Experts to develop and share technical solutions.
§ Stays current with BT product documentation. and communicates updates to field technicians and specialists
§ Maintains technical expertise on all products, tools, and gateways through continuing education initiatives
§ Coaches field technicians on company systems and service offerings.
§ Provides technical sales assistance and support on latest company products.
§ Reports to Zone integration Network engineering Manager
§ Mentors other Field Service Technicians/Specialists
Interacts with Project Managers/Engineering staff, field Specialists and Sales Executives
§ Performs product demonstrations and communicates design strategies to sales executives.
§ Provides Manager a monthly report of all activities performed (Sales support, Technical and Application support, training, mentoring, etc…) Will support all BT personnel, in the offices in the assigned Zone.
§ Work is generally performed in an office environment with a moderate noise level and regular distractions.
§ Some time will be spent at customer locations. That may include time spent on construction sites. These sites may have a moderate noise level and regular distractions.
§ Some physical requirements such as reaching, climbing, standing and bending.
§ Ability to work extended hours occasionally as required.
Frequent travel required (~15%)
Required Knowledge/Skills, Education, and Experience
AS/BS/BA in related discipline preferred or equivalent combination of education and experience.
§ 3 to 5 yrs with fire systems experience
§ Demonstrates and applies a broad knowledge of field of specialization through successful completion of complex assignments.
§ Successfully applies knowledge of fundamental concepts, practices, and procedures in particular specialization.
§ Demonstrates knowledge of organization's business practices and issues.
§ Excellent problem solving skills.
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.
Preferred Knowledge/Skills, Education, and Experience
Required: Substantial experience with installation, programming, commissioning, and troubleshooting of Siemens MXL, XLS, and Desigo 250/500 fire & voice systems.
Min NIECT level 2, (NICET 3 or 4 preferred)