Technical Application Specialist - EPOC
Business Unit: Customer Services
Requisition Number: 239822
Primary Location: United States-Texas-Dallas
Other Locations: United States-California-Los Angeles
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 80%
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.
This position is open to qualified candidates based in the US, near a major airport and available to travel extensively.
The Technical Application Specialist (primarily Blood Gas products) will solve problems independently and within established policies and procedures. Their primary objective is “to do what it takes” to ensure customer satisfaction in the clinical sites.
MEDICAL TECHNOLOGISTS, RESPIRATORY THERAPISTS or POINT OF CARE COORDINATORS ARE ENCOURAGED TO APPLY.
Responsible for timely system implementation, training and project management within various departments within the hospital or other types of clinical site. The TAS is responsible for managing their customer base and growing the business for the territory. This position is responsible for the orchestration of implementation/project plans with customers for new instruments/devices. Assist in facilitating the proper customer support for technical issues.
Required Knowledge/Skills, Education, and Experience
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. Must have a clean driving record over last three years.
Preferred Knowledge/Skills, Education, and Experience, Requirements include:
BA/BS preferably in Medical Technology; thorough technical knowledge of medical technology; 7+ years of laboratory or comparable experience; prior field experience is preferred; strong communication and interpersonal skills to effectively handle customer problems and support the sales team’s efforts; ability to prioritize critical customers and handle the crisis customers first; computer literacy is mandatory (Word, Excel, Powerpoint, Outlook, etc.); strong presentation and selling skills; must be completely aligned with the corporate Vision, Values and Beliefs; job requires a large amount of driving within the region; must have a clean driving record over last three years.