Siemens Careers

Head of Service Operations Revenue Enablement

Cary, North Carolina
Customer Services

English (US)

Job Description

Division: Siemens Healthineers
Business Unit: Siemens Healthineers
Requisition Number: 240720
Primary Location: United States-North Carolina-Cary
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 25%

Job Description:

Position Overview

Ensures delivery of revenue targets associated with service operations revenue streams.  These revenue streams ae primarily associated with Evolves, Mods, and direct parts sales. 


Partners with the Scheduling & Dispatch, field management, partners, and Engineering to drive key revenue targets within the country.  This role plays a critical role in driving U.S. service revenue and profitability and is a key member of the service operations leadership team.



  • Define and execute service delivery strategies which provide continuous improvement towards existing operations.

  • Partner with scheduling/dispatch, field management, partners and engineering to ensure timely delivery of revenue forecast in a manner that creates “balance” and linearity throughout the year.

  • Works with MOSs, factories, and supply chain to manage timelines and  demand forecast for both MODs and Evolves throughout the year.

  • Manage and compensate for any revenue risks that surface throughout the year ; dynamic adjustments to compensate for challenges that inevitably emerge.

  • Oversee and management all direct parts revenue/sales.  Ensure phone service levels are maintained or improved and drive expansion of direct sales revenue and productivity.

Required Knowledge/Skills, Education, and Experience

  • Minimum of 5 years professional experience with a background driving healthcare operations excellence
  • Previous revenue management experience and success.
  • Minimum 5 years direct management experience
  • Good communication skills – verbal, written, presentation.

Preferred Knowledge/Skills, Education, and Experience

  • BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
  • Certification in LEAN/6 Sigma

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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