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Digital Service Specialist - Building Automation - Smart Infrastructure - Austin, TX

Austin, Texas
Customer Services

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English (US)

Job Description

Division: Smart Infrastructure
Business Unit: Regional Solutions & Services Americas
Requisition Number: 241013
Primary Location: United States-Texas-Austin
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 10%

Job Description:

Position Overview

Supports Siemens Digitalization efforts to provide digital services to customers as part of contracted service for projects and / or service agreements. Performing setup support for Navigator and Fault Detection & Diagnostics (FDD) platforms. Interfaces with Remote Energy Engineers, Field Service Energy Engineers, Client Service Managers, Specialist and customers. Generates reports, dashboards on systems performance to pro-actively inform customer and Siemens field offices.

Responsibilities

Navigator setup and administration for new projects and Service contracts. Works closely with the Field Specialists and Energy Engineers to identify trend data required setting up users and building navigation tree.

Navigator:

• Administers Navigator proxy installations and setup. Collaborates with Remote Service Specialist as necessary to install on customer’s network
• Configures Navigator to meet the customer’s requirements
• Creates nodes and meters per project setup sheet
• Validates data flow and checks for missing data
• Assist Remote Energy Engineer with report generation
• Creates user accounts and implements dashboard templates for all accounts
• Leads customer training
• Provides customer support – password resets and platform operations
• Analyzes reports in Navigator to identify inefficiencies

FDD Analytics:

• Run Discovery tool to correlate point functions with those needed for FDD
• Run Rule Mapping tool, collaborate with Energy Engineers on rule selection
• Set up Navigator tree, customers, user accounts for FDD
• Activate the selected FDD rules and FDD parameter input for rules verifying rule execution and Dashboard setup
• Actual review of rule faults, root cause determination and recommendations for correction
• Review of data collection and FDD platform to ensure proper data is present rule are executing properly
• Recommends FIMs and collaborate with Remote Energy Engineers
• Presentations to potential customers
• Collaborates with Remote Energy Engineers to review faults that may have an energy impact or
system changes related to a fault that could improve operations efficiency

Overall:

• Collaborates with Remote Energy Engineers, Field Energy Engineers, Svc. Sales, and Remote Service Specialist to identify new FIMS or energy savings opportunities
• Implements commissioning data collection and reporting based upon a pre-defined plan

Required Knowledge/Skills, Education and Experience

• Knowledge of common HVAC and electrical building systems
• Technical education required, Associate’s in Electrical or Mechanical Engineering
• Ability to work independently
• 3+ years of applied work experience
• Specialized skill training/certification may be required
• Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.


#LI-POST

  

Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries. SI provides customers with a comprehensive end-to-end portfolio from a single source – with products, systems, solutions and services from the point of power generation all the way to consumption. With an increasingly digitalized ecosystem, it helps customers thrive and communities progress while contributing toward protecting the planet. SI creates environments that care. Siemens Smart Infrastructure has its global headquarters in Zug, Switzerland, and has around 71,000 employees worldwide.


 




Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.



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