Business Unit: Customer Services
Requisition Number: 241779
Primary Location: United States-Georgia-Norcross
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 25%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm
Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely collaborating with partners and customers, DI drives the digital transformation in the process and discrete industries. With its Digital Enterprise portfolio, DI provides companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Optimized for the specific needs of each industry, DI’s unique portfolio supports customers to achieve greater productivity and flexibility. DI is constantly adding innovations to its portfolio to integrate cutting-edge future technologies. Siemens Digital Industries has its global headquarters in Nuremberg, Germany, and has around 75,000 employees internationally.
Conducts individual and group technical training courses and activities for employees and customers.
Identifies customer’s needs.
Evaluates and obtains training programs and materials from external vendors.
Completes development of new course materials.
Prepares cost calculation of trainings.
Performs trainings or organizes and supervises trainings services for clients.
Reviews feedback and modifies/revises course materials as instructed.
May provide technical support in case of complaints.
Is expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions.
Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts. Solid professional judgment and problem-solving competence. Improves existing processes and approaches.
Provide general guidance or train support and/or professional staff.
Organizes and coordinates virtual class delivery with 3rd party supplier.
Conducts virtual instructor-led classes via Sitrain virtual classroom.
Resolves virtual classroom issues with supplier for virtual delivery.
Maintains / develops virtual courseware as identified by customer and business needs.
Review student critiques and identify needed changes to course content / delivery for incorporation in future class courseware.
Evaluates sales supported courseware for update / distribution.
Organizes and coordinates sales course delivery to target audiences.
Coordinates Sitrain courseware updates from Sitrain HQ.
Maintains Sitrain US courseware library and manages updates from other trainers.
Coordinate course distribution to instructors as per learning plans.
5-8 years experience in technical field, instructional design / delivery
Design thinking capabilities as applied to Learning
Understanding of curation (Content and Context) as applicable for learner knowledge transfer
Understanding of ‘Learning EcoSystems’
Comprehension of Performance, Workflow and On The Job Learning Support Tools and how they apply to learner knowledge retention
Development of learner centered content with utilization of ID4PBL (Instructional Design for Performance Based Learning) approach to course design
Understand learning data analytics and utilization thereof to drive learner experience and knowledge acquisition
Understanding of learning systems, xAPI, LRS and knowledge clouds