Business Unit: Customer Services
Requisition Number: 241870
Primary Location: United States-North Carolina-Charlotte
Other Locations: United States-Illinois-Elk Grove Village, United States-Georgia-Alpharetta
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 50%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm
Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely collaborating with partners and customers, DI drives the digital transformation in the process and discrete industries. With its Digital Enterprise portfolio, DI provides companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Optimized for the specific needs of each industry, DI’s unique portfolio supports customers to achieve greater productivity and flexibility. DI is constantly adding innovations to its portfolio to integrate cutting-edge future technologies. Siemens Digital Industries has its global headquarters in Nuremberg, Germany, and has around 75,000 employees internationally.
Position Overview Siemens Industry
Customer Services Division, Motion Control segment is currently looking for candidates to provide application engineering and execution services at customer sites to support the Machine Tool upgrade and retrofit portfolio. This is a field based customer facing role responsible for the execution of the retrofit/upgrade, and digitalization portfolios. The position reports to the Customer Service, Motion Control Solution Engineering Manager.
• Responsible for successful execution of Retrofit Projects at end user locations • Customer customization of the retrofit and upgrade portfolio; Manages a network of technical specialists in order to deliver costumer specific solutions • Execute the upgrade, retrofit and/or digitalization projects at customer sites. • Development of custom solutions to meet customer environment for the Retrofit, Upgrades, and Digitalization project work. • Report time to projects for accurate capture of project work both on site and preparation. • Establish an understanding and expertise of Siemens motion control products and the Siemens customer environment • Assist end user sales teams in the qualifying and costing of upgrade/retrofit opportunities • Develop working relationships with business developers, sales channel, proposal management team, field service, and solution partners • Conducting pre-sale activities and reviews including customer visits, evaluation of opportunities, machine assessment and recommendations, part processing recommendations and development of turnkey proposal • Provide on-the-job training for Company workforce during initial controller setup and programming;
Required Knowledge/Skills, Education, and Experience
• Technical Degree in required field • Experience and expertise working with and proving technical support of Siemens Machine Tool products • Proficiency in Sinumerik Controls and application support including Windows OS • Mechanical knowledge of CNC Equipment; • Knowledge of basic G-code programming language, machine function and CAD/CAM software; • Understand specific M-codes for CNC equipment (machine specific); • Understand G-code programming using variables; • PLC to CNC interface knowledge; and • Ability to understand and troubleshoot high precision CNC equipment. • Shall be trained and be proficient in the programming, startup, testing, and troubleshooting of the Siemens SINUMERIK controller • Previous experience with planning, engineering, implementation, testing, commissioning and troubleshooting of CNC upgrade and retrofit projects • Strong interpersonal skills and ability to communicate clearly to peers and management • Ability to establish relationships, build teamwork in a matrix environment Preferred Knowledge/Skills, Education, and Experience • Bachelor’s Degree, in engineering or technical field of study • Experience in Service Operations or Engineering (5+ years) • Preferred knowledge of Machine Tool/CNC • 10+ years relevant work experience