Business Unit: Regional Solutions & Services Americas
Requisition Number: 242258
Primary Location: United States-Texas-Houston
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Serves as the main point of contact for all service customers to ensure customer expectations are met.
Proactively follows up with customers after completion of service visits.
Manages decisions regarding the scheduling and movement of staff and materials.
Schedules and dispatches field labor force to meet customer needs and expectations based on the nature of the call (urgency, contractual obligations, available resources, and customer needs).
Supports material procurement for customer part sales (pricing part sales, processing orders, and invoicing) as well as internal requests in support of Service projects.
Performs invoicing for Service Time & Materials calls.
Effectively utilizes SAP in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, creating purchase orders.
Delivers outstanding customer service.
- Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency.
- Required experience: 2+ years of administrative support experience relevant to the type of service provided by Siemens, or a building technologies field professional interested in this type of office role.
- Required travel: 5%
- Other requirements:
- Strong customer service skills.
- Good verbal and written communications skills in English.
- Ability to manage multiple tasks and prioritize workload.
- Knowledge of accounting principles.
- Proficiency with Microsoft Office.
- Qualified Applicants must be legally authorized for employment in the Unites States, and will not require employer-sponsored work authorization now or in the future for employment in the United States.
Experience in Service Call dispatching.
Building Technologies industry experience
Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
Excellent health, dental, and vision plans with many options from which to choose.
All employees receive Life Insurance, Short and Long Term Disability coverage.
401k match dollar for dollar up to 6% of gross salary.
Education and tuition reimbursement programs available.
Extensive product training and professional career development.
Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries. SI provides customers with a comprehensive end-to-end portfolio from a single source – with products, systems, solutions and services from the point of power generation all the way to consumption. With an increasingly digitalized ecosystem, it helps customers thrive and communities progress while contributing toward protecting the planet. SI creates environments that care. Siemens Smart Infrastructure has its global headquarters in Zug, Switzerland, and has around 71,000 employees worldwide.