Sales Support 2

Job Description

Organization: Siemens Healthineers
Business Unit: Marketing & Sales Operations
Requisition Number: 242452
Primary Location: United States-North Carolina-Cary
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Job Description:

Siemens US Talent Acquisition

Customer Operations Customer Service Rep – Sales Support 2


Position Overview

  • Handles inquiries about order status and shipping dates via incoming phone calls and e-mail
  • Supports order tracking, price quoting, and scheduling of customer orders
  • Responds to semi-complex complaints and disputes within reasonable limit of authority
  • Recognizes when to escalate customer issues
  • Supports customers with referral to appropriate specialist for technical support and or problem resolution when warranted
  • Supports and enhances the sale of products through knowledge of programs through outbound/inbound phone calls
  • Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering
  • May be responsible for assigned territory for order management processes
  • Position reports into Customer Service Operations, Siemens Healthineers

 

 Responsibilities

 

  • Enter, maintain, and process customer orders
  •  Proactively manage customer relationships by coordinating standing orders, manage customer contract accumulators, and product lot sequestering
  • Notify customers of delayed shipments
  • Provide customers with delivery and pricing information and resolve disputed accounts receivables
  • Manage daily SAP reports to ensure customer satisfaction

 


Required Knowledge/Skills, Education, and Experience

 

  • 1-3 years related customer service experience
  • High School Diploma
  • Strong computer skills, knowledge in Windows 7 & Windows 10 applications
  • Minimal travel is required
  • Strong problem-solving skills
  • Excellent verbal and written communication skills and negotiation skills
  • Able to work in a team environment
  • Able to prioritize tasks and responsibilities

 

 

 Preferred Knowledge/Skills, Education, and Experience

 

  • Associates Degree
  • 2-5 years related customer service experience
  • Knowledge of SAP
  • Successful demonstration of key responsibility and knowledge referenced above

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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