Business Unit: Regional Solutions & Services Americas
Requisition Number: 242495
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: No
Our contributions sometimes aren’t very apparent – but our innovations have made history. Siemens Smart Infrastructure Division is searching for a dynamic Jr. Client Service Account Manager to establish the foundation for our customer’s overall sales, service and digital experience. Are you ready to make history with us?
As a Jr. Client Service Account Manager, you will manage the delivery of service for assigned customer accounts.
Responsibilities include serving as the main customer contact, developing technical maintenance plans, verifying the services and schedules with the customer, and conducting Quality Assurance calls.
Our Jr. Client Service Account Managers review field work orders and inspection reports to identify deficiencies and / or optimization opportunities, and develop customer proposals. In addition, you will be responsible for approximately 500 agreements and a high frequency of customer interaction on a daily basis.
Other exciting tasks of this role include developing detailed technical maintenance plans to meet contractual obligations of large service agreements and serving as internal point of contact. Reviewing booking packages and planning customers’ service schedules, for new and renewed contracts, including time based preventive maintenance, proactive and predictive services are also a part of the Jr. Client Service Account Manager role.
From managing accounts to generating proposals and developing detailed technical maintenance plans, this position serves as an entry level position for individuals wanting to advance into technical or Sales positions.
Working in a team environment is crucial as the Jr. Client Service Account Manager will interact with Service Sales (to understand scope and commitments of agreements,) potentially Solutions Sales (to understand installed equipment), iBase Administrator (to ensure iBase is set up for maintenance planning), Client Service Manager (to finalize service schedule and reconcile for service recap reporting), Service Coordinators (to ensure schedules are executed), Renewal Coordinator (to ensure contract scope is updated / correct), Specialists onsite and in AM Digital Service Center (to ensure delivery of agreed upon scope / commitments, part deliveries …) and customers on service agreements < $10k for Automation and < $5k for Fire & Security.
So if you are ready to make your mark in history and with Siemens, submit your resume today!
Required Knowledge, Skills, Abilities, and Education:
· Technical school or Associates degree (2 year) preferred, although a combination of education (High School or GED required) and experience will also be considered.
· Knowledgeable in business processes, standard practices, tools, and financial systems within branch Service operations
· Strong accuracy and attention to detail for quality of data needed
· Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills