MV Field Service Technician

Job Description

Organization: Smart Infrastructure
Business Unit: Distribution Systems
Requisition Number: 242705
Primary Location: United States-North Carolina-Wendell
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 90%

Division Description:

With power chain management from creation to consumption, and over half a dozen manufacturing hubs here in the U.S., Siemens Energy Management provides technologies for the economic, reliable, and intelligent transmission and distribution of electrical power. From smart grid and energy automation technology, to power supply for industrial plants and high-voltage transmission systems, Siemens is providing intelligent technologies to a diverse clientele.
For more information, please visit: http://www.siemens.com/businesses/us/en/energy-management.htm


Job Description:

We are building the energy grid for the future. Can you help us make it a reality? If you're a passionate, hands-on, service tech, we have a place for you.

The Smart Infrastructure, Distribution Systems Business Unit of Siemens, located near Raleigh, NC, is looking for a highly qualified and upbeat Field Service Technician.

Position Overview

You will perform troubleshooting and warranty repairs to Medium Voltage Equipment. Close communication with both Wendell associates and our Customer is critical to your success. You'll travel to execute the work detailed in the customer cases and associated field service events.
You'll work with customers in a professional manner, even in situations where the customer may be under significant pressure to resolve the issues at hand.
You'll report to the field service manager within the EM MS Operations Customer Service team.

Responsibilities

What can you expect day to day?
Overall responsibility is to travel to customer site or Siemens location to successfully execute the planned scope of work within a timely manner.
  • The scope will include activities that can be both mechanical and electrical in nature. Technical Resources are available to assist with needed implementation as required.
  • You will provide a detailed, professional written field service report within 48 hours of each event.
  • We utilize an Online Tool for proper time keeping, communication for each customer case as well as loading of reports and other pertinent information. This tool is called Salesforce.com and you'll be given training to ensure your familiarity.

Required Knowledge/Skills, Education, and Experience

What you will need to know and have done to be successful?
  • Minimum of 2 years hands-on experience with Mechanical and Electrical Equipment
  • Up to 100% travel (May require some International Travel as well)
  • Professional communication skills - both verbally and in writing.
  • Basic computing skills (Office, drawing interpretation, web based program use, etc.)
  • A dedicated Team Player attitude and Self-motivated personality
  • Committed to customer satisfaction
  • Flexibility to respond to Emergency Service Requests as needed
  • Knowledge of Industry Safety Practices

Preferred

Step to the front of the pack if you have:
  • Industry experience working on Medium Voltage power equipment
At Siemens, we live and cultivate an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles to continually improve our processes and customers’ experience. We invest in you, offering a wide variety of internal and external development opportunities. Can you see yourself, learning, growing, and succeeding here? Apply now.
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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