Technical Support - R&D

Job Description

Organization: Smart Infrastructure
Business Unit: Building Products
Requisition Number: 242762
Primary Location: United States-Illinois-Buffalo Grove
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Bachelor's Degree
Travel Required: 5%

Job Description:

Position Overview


We are seeking exceptional professionals with a demonstrated long-term passion for Technical Support, and are willing to improve his/her technical knowledge over time and develop into upper Tiers in Technical Support. 
We provide constant, actionable feedback delivered through mentorship and through regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. With new high-level roles opening up and opportunities within the organization, this results in fast career growth for our

staff.


In this role, you will participate in semi-complex product support to customers remotely or on-site. Additionally, you will participate in disseminating semi-complex product knowledge, provide support in recommending products for customers with semi-complex product needs to the product design group and coordinate new product introductions as they relate to product support.


Responsibilities

  • Fields all incoming technical support requests into the Technical Support department and accountable for resolving product information requests and product problem/solution requests. 
  • Accountable for support requests related to product information and product problems that are documented. 
  • May escalate more difficult support requests to Technical Support Engineers. 
  • Logs all incoming support requests into the company call tracking system in a timely and professional manner. 
  • Proficient at responding, resolving, and closing support requests utilizing technical training and undocumented, creative solutions. 
  • Escalates more complex problems to Technical Support Engineers. 
  • Complete company designated training courses for position to enhance work performance and career development. 
  • Participates in special projects to increase the incumbent's role and technical abilities.

Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Required Knowledge/Skills, Education, and Experience

  • Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
  • Excellent communication, conflict resolution, and problem-solving skills
  • High understanding of customer satisfaction and service orientation


Preferred Knowledge/Skills, Education, and Experience

  • Proficiency with Microsoft Windows operating system and computer networking is a plus.
  • Spanish speaking is a plus.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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