Business Unit: Customer Services
Requisition Number: 242785
Primary Location: United States-South Carolina-Greenville
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 25%
Customer Service Engineer II specializing in servicing Diagnostic Chemistry equipment needed in the Greenville, SC area.
The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies Siemens in-vitro diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer.
The Field Service Technician reports to the Regional Service Manager at Siemens Healthcare Diagnostics.
The Field Service Technician’s responsibilities include installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Dimension and Vista Chemistry products) at customer sites with minimal supervision. Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Required Knowledge/Skills, Education, and Experience:Minimum high school diploma; technical Associates Degree or equivalent preferred. Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. 5+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Must be a self-starter with strong customer service skills, as well as excellent communication skills needed. Need to have the ability to operate remotely from the main office with minimum supervision. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Must be able to interface with customers in a positive professional manner, as well as the ability to think and act in a logical and methodical way. Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, e-mail and for general communication. Current valid driver’s license and good driving record over last three years is required. Must be willing to work different shifts as business needs dictate and have the ability to travel and provide service in assigned geography. Need to have the willingness to participate in an on-call rotation after training and certification is completed. Background or coursework in chemistry, biology or natural sciences is very helpful.