Business Unit: Regional Solutions & Services Americas
Requisition Number: 243026
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 10%
Job Family Purpose: Coordinates, manages, implements and/or performs technical product support for equipment that has been newly installed.
Participates in the performance of System Preparation & Design Coordination: works with engineering group to create and/or verify point database; participates in the review/modification of job specific programming via computer for various systems (controls, electronic security systems (ESS), fire systems, mass notification); and in the review/modification and upload of point database, review/modification of semi-complex graphics in the Central Processing Unit (CPU).
Network Technologies: participates in the verification of point database and programming are consistent with scope of work for integration and sequence; backs up data from data servers and/or creates automated backup procedure; troubleshoots and resolves routine inconsistencies in the functions or sequence of operations; contacts Original Equipment Manufacturer (OEM) for technical support as/when needed; resolves basic issues; refers complex matters to supervisor as needed. Participates in the set up and configuration of PC workstations, user interfaces; data servers, IP Networking devices, protocols, routers, switches, mass storage devices and hubs. Confirms proper network performance.
Project Site Communication and Coordination: provides support for the scheduling of trade contractors to coordinate startup services as needed; participates in the coordination of network drops, IP addresses and monitoring tools with customer's IT Department personnel; works with equipment vendors to coordinate communication protocols, encryption, and database requirements for integration to their systems.
Operational Testing, Verification and Acceptance: Runs semi-complex reports to analyze system operation, works with customer to demonstrate system operation and verify consistency with the contracted scope of work (IE Commissioning Agents or test and balance contractors, others); participates in final inspection and testing; assures customer acceptance; trains customers on system operations. Completes and routine written reports; provides Plans and Control System Documents to engineering for as-built drawings.
Individual must possess a valid Driver's license in good standing
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan
Job Family Responsibilities: Participates in semi-complex equipment installation, trial runs, investigative tests, repairs and overhauls. Participates in training customers on semi-complex products and services. Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all installations, inspections, maintenance and repair work, and failures. Participates in responding to semi-complex service or systems calls. Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
Education: Associates degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
Knowledge and Experience: Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices. Generally, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above