Sales Support Specialist

Job Description

Organization: Portfolio Companies
Business Unit: Postal, Parcel & Airport Logistics
Requisition Number: 243296
Primary Location: United States-Texas-Irving
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No

Division Description:

Siemens Postal, Parcel & Airport Logistics LLC is a provider of logistics industry products and solutions. The business comprises a comprehensive portfolio in mail & parcel logistics and automation, airport logistics with baggage handling and air cargo, as well as service offerings supporting our customers with maintenance, operation and optimization. Our customers are airports & airlines, courier express parcel providers, the US Postal Service and commercial postal service providers.

Job Description:

Siemens Postal, Parcel & Airport Logistics has an opening for a Senior Sales Support Specialist in our Customer Service business segment to generate Sales and provide pre-Sales and post-sales support.
Primary responsibilities include:
• Manage customer relationships with major clients including maximizing up selling opportunities to increase account profitability.
• Handle complex high-profile orders from quotation to final payment. Solves problems regarding product issues, including warranty and field service requests.
• Liaison between purchasing, engineering, accounting, shipping department and customer. Manage processing and ordering of parts needed for all operations.
• Partner with the financial team to generate finance reports. Complete month end closings of operational requirements for cost capture, billing and backlog.

• Responsible for accuracy and review of data submitted from field technicians. Ensures adherence to project and sales deadlines. Act as customer advocate to provide research, technical information, and product troubleshooting.
• Completes complex sales orders/purchase orders according to customer requirements.
• Manages account relationships to ensure timely shipment/billing of After Market Sales.
• Interfaces with internal Siemens departments to resolve complex configurations and technical issues.
• Independently performs full range of standard work for the professional field. Identifies and resolves complex problems by applying problem-solving skills in a timely manner.
• Good Customer relationship and sales skills.
• Self-motivated, high energy, team player. 
HS diploma or equivalent required. 5+ years of vocation/technical training or an Associates degree may be required. Specialized skill training/certification may be required.
Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Computer Skills Required:
SAP – Expert knowledge
MS Office – Outlook, Excel, Word
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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