Branch Service Operations Manager - Indianapolis, IN

Job Description

Organization: Smart Infrastructure
Business Unit: Regional Solutions & Services Americas
Requisition Number: 244460
Primary Location: United States-Indiana-Indianapolis
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

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Job Description:

Siemens Building Technologies is currently searching for a Service Operations Manager to support our Indianapolis, Indiana branch. The Service Operations Manager is a first-line management position in Service Operations which directs the activities of at specific customer sites, with a total revenue responsibility of up to $20M. This position manages staff including Service Supervisors, Client Service Managers, Service Specialists and/or Mechanics. The Service Operations manager will have operational responsibility for our Building Automation, Fire Life Safety and Security business units.

Additional responsibilities include:

 

  • Plan, organize, direct and control all service operations activities to assure profitable growth. Advise management on local operations planning including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planning.

  • Manage revenue and gross margin to achieve monthly and annual business plans. Monitor project status and control job costs to maintain margins.

  • Direct and supervise the development of service work to insure customer commitments are met within the estimated dollars. Oversee supervision of all service and retrofit work and personnel on assigned jobs. Ensure schedules are maintained and work proceeds in accordance with agreement requirements and customer expectations. Determine resource needs (e.g. staffing, tools) and provide any corresponding documentation.

  • Provide technical and operational support for the sales teams including proper pricing and scope of work definition for service agreement and service project opportunities. Communicate regularly with customers through all phases of the service work we perform for them. Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth. 

  • Manage or advise on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.

  • Ensure the proper implementation of all company policies, procedures and productivity tools where applicable. Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance. Advise and implement industry/field best practices to improve products, applications and services.

  • Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with customer, contractors and community leaders

Qualifications include:

 

  • Bachelor’s degree in Engineering preferred, or an Associate’s Degree in Business Administration, however, a combination of equivalent work experience and education (a High School Diploma or GED Equivalency is a minimum requirement) will also be considered.

  • 5 years experience in the installation and maintenance of low voltage electronic systems including at least two years of supervisory or management experience.

  • Strong understanding of financial reports and ability to implement cost controls.

  • Excellent listening, oral and written communication skills. Excellent organizational skills must be able to handle multiple tasks and duties effectively.

  • Proficient in Microsoft Office: Word, Excel, Outlook and Project.

  • Individual must possess a valid Driver's license in good standing.

  • Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.

  • Qualified Applicants must be legally authorized for employment in the United States.\

  • Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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