Digital Service Specialist

Job Description

Organization: Smart Infrastructure
Business Unit: Regional Solutions & Services Americas
Requisition Number: 244554
Primary Location: United States-Texas-Austin
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 10%

Job Description:

Position Overview
 
Within the America’s Digital Service Center in Siemens Smart Infrastructure division, the Digital Services team works collaboratively with our building automation stakeholders to manage project delivery and lead teams of data analytics resources in all aspects of discovery, design and delivery of information solutions.
 
As a Digital Service Specialist, you will support Siemens' Digitalization efforts to provide digital services to customers as part of contracted service for projects and / or service agreements. You will perform setup support for Navigator and FDD platforms, and interface with Remote Energy Engineers, Field Service Energy Engineers, Client Service Managers, Specialist and customers. You will be responsible for generating reports and dashboards on the performance of systems to proactively inform the customer and Siemens field offices.
 
 
Responsibilities  
  • Collaborates across business units with stakeholders, providing thought leadership, and driving day-to-day implementation of our analytics strategy.
  • Designs, coordinates, and implements analytical business and technology solutions to support audit and innovation initiatives.
  • Displays strong communication, interpersonal, and leadership ability across all levels coupled with effective problem solving, conceptual thinking & analytical skills.
  • Domain specialist: serves as knowledge expert in support of Navigator during sales cycle: demonstrations, RFP responses, pricing, presentations.
  • Works closely with internal portfolio and research & development stakeholders to document and prioritize feature enhancements, bugs or requirements.
  • Interviews client stakeholders for desired dashboard requirements, gains consensus among stakeholders, reconciles against Navigator capabilities and documents design prior to construction.
  • Leads customer training and conducts client facing presentations
  • Configures Fault Detection & Diagnostic (FDD) tools, provides FDD discovery and mapping reporting, activates FDD rules, analysis of rule faults and proactive
  • Configures Navigator to meet the customer’s requirements, creates nodes and meters per client’s requirements
 
Required Knowledge/Skills, Education, and Experience
  • Knowledge of common HVAC and electrical building systems, energy management or energy efficiency systems
  • Bachelor or Associate degree
  • Ability to work independently
  • Up to 10% travel may be required
  • Specialized skill training/certification may be required
  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
 
 Preferred Knowledge/Skills, Education, and Experience
  • Bachelors or Associate degree in Electrical or Mech. Engineering and 3+ years of applied work experience
  • 1+ years Business Intelligence software or analytics experience
  • 1+ years Software as a Service experience
 
Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries. SI provides customers with a comprehensive end-to-end portfolio from a single source – with products, systems, solutions and services from the point of power generation all the way to consumption. With an increasingly digitalized ecosystem, it helps customers thrive and communities progress while contributing toward protecting the planet. SI creates environments that care. Siemens Smart Infrastructure has its global headquarters in Zug, Switzerland, and has around 71,000 employees worldwide.
 
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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