Business Unit: Customer Services
Requisition Number: 244776
Primary Location: United States-California-McClellan
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 5%
Siemens Customer Services is the service arm for Siemens Mobility rolling stock products (Light Rail Vehicles, and Main Transit Lines), covering customer needs throughout North America. Customer Services is in search of a Product Manager to lead its Parts Services product line.
As the product manager for Parts Services, you will expand and improve the current service vision for these products and develop an ongoing strategy of service improvement and product sales growth. The product manager will analyze market and competitive conditions to strike a clear path toward the business value of the Siemens service product and move the offering to the next level of growth and service.
This position requires cross-functional leadership. As the Parts Services product manager you will work with various groups within the Siemens organization, and collaborate with customers to meet their needs and expectations. You must possess communication skills to listen and articulate to a wide spectrum of individuals in different disciplines. Through this work you will work to insure service level obligations are developed, performed and properly executed.
The responsibilities of the Parts Services product manager include developing product and contract services through market research. You will then use that research to improve, develop and refine the service portfolio and related service offerings. Additionally, you will change and grow the current portfolio to adapt to changing market conditions.
General position responsibilities
Manages the products, solutions and/or services assigned with full responsibility for the results, including definition of customer and market requirements, growth & profit strategies, business planning, road mapping and execution.
Constantly observes the market including internal and external factors as well as relevant competitors' product(s), solution(s) and/or service(s) to adjust product strategies and paths forward.
Establish, develop, and manages or synchronize a relevant cross functional team necessary to support the business goals of the product and services.
Drive the business performance of the product(s), solution(s) and/or service(s) assigned over the whole product lifecycle in cooperation with all partners over the whole process chain (PLM / SCM / CRM).
Incorporate market feedback including customer insights for continuous improvement of the service program(s).
Create, develop and refine relevant performance metrics based on contracted service obligations.
Contribute to activities to continuously improve the product lifecycle management.
Communicate to all levels of authority within Siemens and within customer organizations.
Independently perform the full range of standard work for the professional field.
Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations.
Know customer needs through research and market data
Create long and short-term product sales forecasts and analysis for management
Determine product pricing based on market research, production costs and anticipated demand
Market products with sales teams and evaluate sales calls
Bachelors Degree in Business discipline required. Master’s degree in a business discipline is a plus.
Demonstrated success in product management
- Heavy industry experience a plus
- Ability to travel 25% of the time
- Microsoft Office proficient. Salesforce, and SAP experience a plus
Must be able to handle stress and make decisions in a challenging environment