Business Unit: Regional Solutions & Services Americas
Requisition Number: 244928
Primary Location: United States-Pennsylvania-Blue Bell
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 5%
Service Technician I , provides preventive maintenance and repair service of Siemens Building Automation Systems.
Performs service agreement tasks and scheduled assignments to ensure that automation systems are properly maintained and operating correctly.
Handles emergency service calls as directed during the day and after hours.
Responds to customer service calls (emergency, on-site, or on-line), Uses tools(laptop, multimeter, manometer, hygrometer, and various other calibration tools) to check indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components.
Diagnoses trouble or defect, determines corrective action and repairs system.
Performs preventative maintenance and diagnostics on automation system and components according to service agreement contracts.
Tests and verifies system readings ensuring an optimal system operation.
Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion.
Collaborates with Service Managers to price, propose and proceed with new work as per issued guidelines.
Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.
Performs system checkout and assists in automation systems startups for service installed jobs.
May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity.
Completes and submits timesheets and other necessary information weekly.
If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem.
Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs Conducts training and development classes for customers on site or at the branch.
Delivers technical support, coaching and direction to end users and field labor when applicable
Required Knowledge/Skills, Education, and Experience
Associate's degree in Electronics or other related field preferred.
Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred.
Working engineering and programming background preferred.
Skilled in programming, job start-up and checkout, and troubleshooting.
Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.
In addition individual must have Ethernet network experience including troubleshooting of networks.
Must have knowledge of computer systems and able to install operating systems and related software as well as troubleshooting any issues that may arise.
A strong knowledge of integration both legacy and bacNET.
Tridium experience would be helpful.
Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.