Application Services Manager

Job Description

Organization: Siemens Healthineers
Business Unit: Customer Services
Requisition Number: 245672
Primary Location: United States-California-San Francisco
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 50%

Job Description:

 


The Technical Applications Manager (TAM) directs a team of Applications Specialists and manages forecasting, shipment and implementation of capital equipment, applications related issues and customer satisfaction across a business region.

 


The Technical Applications Manager (TAM) is responsible for managing and directing the activities of their team to meet business goals and objectives.  They develop and maintain a strong technical team through recruiting, coaching, educating, training and managing performance.  They drive revenue recognition through forecasting, backlog management, shipping and implementing capital equipment.  They optimize and impact the customer experience over the life cycle of the equipment by partnering with them throughout the process.  They ensure their team complies with all business and regulatory guidelines through documentation management and review.


The Technical Applications Manager (TAM) develops and maintains a high performing team to comply with Siemens policies and meet organizational and business goals through recruiting, educating, training, coaching, mentoring and effective and timely performance management. In support of revenue goal attainment and customer satisfaction, the TAM manages all aspects of the implementation process and collaborates with the Sales and Service organizations as needed to drive accurate forecasting, timely shipment, efficient implementation, timely go-lives and reduced backlogs.  The TAM also manages expenses and negotiates the pricing, quoting and delivery of application related services, and may serve as project coordinator for multi-site, non-automation installations, as well as manage special projects ass needed.


BS/BA or equivalent combination of education and experience. Medical Technology/Clinical Laboratory Science certification preferred. Five to ten years of successful experience in a directly related field with increasing levels of responsibility, along with demonstrated knowledge of concepts, practices and procedures related to the activities of the team members managed, as well as basic knowledge of other areas of the company and how they interact.  Must successfully demonstrate and apply effective leadership, communication, interpersonal, decision making, conflict resolution, time management, computer and customer service skills.  Management experience preferred.

 


Directs a team of application specialists to meet organizational and business goals.  The team consists of Technical Applications Specialists (TAS), Senior Technical Applications Specialists (Sr TAS) and Zone Application Specialists (ZAS).


The Technical Applications Manager (TAM) reports to the Zone Technical Director (ZTD) and works closely with stakeholders within and outside of the organization.


Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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