Business Unit: Regional Solutions & Services Americas
Requisition Number: 245754
Primary Location: United States-Florida-Miramar
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No
Coordinates the service agreement renewal process for assigned contracts across the zone, ensuring that all BT service agreements are renewed on time and that the 120, 90, 60 and 30 day activities are completed. Assumes responsibility for renewal activities for Automation contracts: < $10k and Fire < $5k.
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We trust and empower our leaders to act as owners, self-direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Who designs your future? You do. Working within our global company, you can design the career of your dreams. We have more than 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.
Do you want to work for a company with innovating technologies that make the world a better place? Can you see yourself learning, growing, and succeeding in this opportunity? If so, then we’d like to meet you!
Principal Duties and Responsibilities:
Serves as the main point of contact for the renewal process.
Uses standard tools and processes to renew service agreements on time (before they expire.)
Assigns and manages renewal activities at the 120, 90, 60 and 30 day milestones.
Coordinates with Sales and Operations.
Provides data for facilitation of renewal and Order Intake forecast meetings.
For Automation < $10k and Fire < $5k contracts, secures a signed contract and Purchase Order.
Promotes BT service capabilities to customers, as well as the benefits of converting 3 month and 1-year agreements to 3 and or 5-year agreements.
Oversees the release of billing blocks on renewed contracts.
Preferred Education and Experience:
-Technical school or Associates degree (2 year) preferred, although a combination of education (High School or GED required) and experience will also be considered
-2 years’ experience in service agreements renewals or service coordination in a service industry such as building automation, HVAC, fire alarm service, security system service, or fire/security monitoring.
-Good organizational, interpersonal and verbal and written communication skills
-Strong working knowledge of word processing and Excel spreadsheets. Experienced on personal computer and knowledge of Windows software. SAP knowledge and experience preferred.
-Familiarity or experience with control, HVAC / Fire / Security systems and engineering preferred.
-Excellent verbal and written communication and organizational skills. Ability to handle multiple tasks and duties effectively.
-Strong accuracy and quality of data needed.
-Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills.
-Strong problem-solving ability.
-Ability to read and understand customer service contracts
Reports to the zone Supervisor Coordinators and Client Service Administrators
relationships: Service Coordinator, Client Service Administrator
Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
Excellent health, dental, and vision plans with many options from which to choose.
All employees receive Life Insurance, Short- and Long-Term Disability coverage.
401k match dollar for dollar up to 6% of gross salary.
Education and tuition reimbursement programs available.
Extensive product training and professional career development.
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.