Business Unit: Supply Chain Management
Requisition Number: 245973
Primary Location: United States-California-Los Angeles
Other Locations: United States-Arizona-Phoenix, United States-Washington-Seattle, United States-Colorado-Denver
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 100%
At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape
The Installation Service Engineer, is a critical member of our national installation team; this is a field-based,
customer-facing role that primarily calibrates Siemens imaging equipment at our customer sites. Our ISE's
represent the "Face of Siemens" to the customer.
The Installation Service Technician reports to the Senior Manager, Field Engineering at Siemens-Healthineers.
Start-up and calibration of AP/XP installations; provide expert level installation support to field service
organization; communicate and escalate technical issues and delays; keep installation projects on schedule;
assure quality; evaluate room layout and installation quality of our mechanical install vendors; start-up in
accordance with factory instructions and specifications; troubleshoot technical problems and repair out of box
failures; correct vendor and factory errors and mistakes; order missing or damaged parts; provide feedback to
vendors, factory, project management and planning; provide on-site installation training for field Customer
Candidate should live in the Western Zone near a major airport.
Required Knowledge/Skills, Education, and Experience:
Technical training or degree, associates or higher; minimum of 4 - 5 years of experience with
X-ray system installation and service.
Ability to travel overnight 100% of the time.
End of the Quarter work requires “All-Hands-On-Deck” attitude to achieve business goals.
Expert level troubleshooting skills and capable of evaluating room layout and site planning.
Must be able to effectively set up and connect hospital networks to Siemens remote diagnostic
Requires superb customer and communication skills.
Must be organized, self-sufficient and capable of working with little or no supervision.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will
not require employer sponsored work authorization now or in the future for employment in the United States.
Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.
Preferred Knowledge/Skills, Education, and Experience:
Performs complex equipment installation, investigative tests, and repairs.
Performs complex product and service training to customers.
Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and
completes documents required of all installations.
Performs complex service or systems calls and interfaces with customer personnel to
provide quality service and feedback on problem evaluation and resolution.
Performs assessment of complex product/equipment performance based on field support
data and recommends modifications or improvements.
Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
Generally, 4-5 years of successful experience in area of responsibility and successful
demonstration of Key Responsibilities and Knowledge as presented above.