Business Unit: Customer Services
Requisition Number: 246384
Primary Location: United States-Minnesota-Minneapolis
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 50%
At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape
Job Description – External
Siemens US Talent Acquisition
The Field Service Technician is a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens imaging equipment at our customer sites. Our FSTs represent the "Face of Siemens" to the customer. Our Field Service Technician will perform service, preventative maintenance, modifications and installations on medical imaging equipment at customer sites with minimal supervision. The primary Imaging Modality for this specific Job opening is MR/CT imaging Equipment. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
The Field Service Technician reports to the Regional Service Manager at Siemens Medical Solutions.
Location- Mpls/St. Paul, MN.
Job Family Responsibilities:
Performs complex equipment installation, trial runs, investigative tests, repairs and overhauls. Performs complex
product and service training to customers. Performs complex maintenance using tools, test equipment, etc., and
completes and documents all installations, inspections, maintenance and repair work, and failures. Performs service on complex imaging systems. Communicates and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements. May participate in the negotiation and administration of service or systems contracts.
Associates degree in Electronics or 1-2 years of vocational technical training preferred. HS diploma or equivalent required.
Specialized skill training/certification may be required.
Knowledge and Experience:
Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area. Generally, 5-8 years of
successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above. Strong Customer service skills are a requirement.
Direction of Others:
May provide general guidance to others and train lower level employees.
Key Working Relationships:
Frequent inter-organizational and external contacts.
Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.