Service Engineer

Job Description

Organization: Smart Infrastructure
Business Unit: Regional Solutions & Services Americas
Requisition Number: 246470
Primary Location: United States-New Jersey-Florham Park
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%

Job Description:

Siemens US Talent Acquisition

 Service Engineer Fire Alarm System Account Management.

 
Primary Function:

Manages Fire Alarm and Sprinklers service agreements with full P&L responsibility. 

Manages the delivery of service agreements, ensuring financial

Performance and customer satisfaction.  Works directly with customers

to develop Trusted Advisor relationships, and recommends services

and solutions to help them achieve better business results and expand

our portfolio of offerings.
 

Principal Duties & Responsibilities:

Manage assigned service agreement accounts, driving

to a financial target, outstanding customer satisfaction, and

Retention. In conjunction with Sales, develops an overall account

strategies to achieve the customers’ business goals,

Manage and maintain scheduling of Sites Fire Alarm and Sprinklers inspections

Maintain and update internal inspections schedule Spreadsheet

Works directly with customers to develop comprehensive,

integrated service programs across all BT disciplines.

Manages the overall service contract delivery, ensuring customer

expectations met, and issues resolved in a timely, effective manner.

Work with the customer to create Inspection and Maintenance schedule, Finalizes with Client Service Administrators to create Maintenance Plan.

Maintained accurate Maintenance Plan for Service Agreement.

Set-up, all Service Agreement within the Siemens Customer Portal, Work with the customer that they continue usage of the portal.     

Follow up with Service Coordinator and all open Service calls and update the customer.

Reconciles and generates Monthly, Quarterly, Semi-Annually, Annually meetings minutes for the customer

Identifies customer needs and makes recommendations, upgrades, migration, or T&M work.  

 
Qualifications: 

Works independently with minimal supervision

Fire Client Service Engineer – required; NICET II

Experience in fire & sprinkler systems

Provides technical service to customer Fire Safety systems including technical support

Perform troubleshooting and database programming on the Customer Fire Alarm Systems.

Strong customer service skills.

Good verbal and written communication skills,

Skilled in the PC applications for word processing and spreadsheet programs

 4 – 6 years of experience Project Management in building a Technology Industry

 


Remove if VISA sponsorship is available
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.


Remove if Vehicle plan not included:
Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.


*LI-WFH



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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