Business Unit: Rolling Stock
Requisition Number: 246714
Primary Location: United States-California-Sacramento
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 20%
Siemens US Talent Acquisition
Siemens Mobility Rolling Stocks is seeking a Field Service Manager with a proven track record of resolving highly technical topics and leading small teams. The Field Service Manager will work exclusively with rail vehicle traction equipment and bogie/truck topics. The Field Service Manager will be responsible to lead a team of 3-5 Field Service Technicians and Engineers that are co-located with our customers in the mid-west and on the east coast. The Field Service manager will support the execution of commissioning and warranty on traction equipment and bogies that are both supplied to other rolling stock OEM’s as well as those that are manufactured for the Siemens Rolling Stock Business.
Safety; demonstrate role model behavior that promotes a zero-harm culture.
Employee relations including; employee motivation, effective two-way communication and engagement.
Performance Management; monitor and take action to maintain performance levels.
Resource Management; plan to meet team resource needs and recruit and induct employees.
Schedule Management; collaborating on and executing schedules for commissioning, repair and modification activity.
Reliability Management; collaboration with the Field Service Reliability team to maximize the reliability of the vehicles in service.
Warranty Management; collaboration with internal business units and customers to resolve warranty defects on trucks/bogies and propulsion systems.
Customer Engagement; main point of contact to the customers, internal and external, to communicate status, plans forward, and problem resolution.
Required Knowledge/Skills, Education and Experience.
High School diploma or GED required.
A minimum of 3 years working in an engineering discipline on technically complex delivery projects.
Complex product commissioning experience.
Ability to work across multiple systems and develop core competencies beyond engineering field of study.
Willingness to take a hands-on approach to commissioning and troubleshooting.
Preferred Knowledge/Skill, Education and Experience.
Bachelor's or Master’s degree in engineering.
Rail industry field service or commissioning experience.