Service Technician

Job Description

Organization: Siemens Healthineers
Business Unit: Customer Services
Requisition Number: 246927
Primary Location: United States-Illinois-Hoffman Estates
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 75%

Job Description:

At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably.  A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.


Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.

Siemens US Talent Acquisition
Job Description Template

Key Responsibilities

The Automation Hardware Consultant facilitates the execution of project solutions for complex automation hardware installations.  Supports the project specialist’s role for complex projects by attending customer meetings, performing pre-site inspections, supports customer with site readiness requirements, advises customer contractors, performs hardware installation and final testing of systems protocol.  Acts as a functional and/or business resource for automation projects.  Facilitates execution of continuous improvement to ensure quality of installation is maintained and cycle time targets are met.  Recommend changes in methods or procedures in area of responsibility.  Plays an active role in maintaining customer relationships throughout the cycle of the project.  The Automation Hardware Consultant will troubleshoot and resolve complex issues during the project.  Demonstrates leadership and expertise which is required to train, develop, and mentor the local CSE on automation system technology.  Evaluate CSE training classes and provide input to curriculum and lesson plans.  Work’s cross-functionally with the Service Management team (RSM), TAM, and TAO to drive on-site automation hardware installation timeliness and quality.  Additionally, provide escalation support by phone and on site as schedule permits.



Minimum two year technical degree or equivalent work experience in electronics and mechanics. Familiarity in the use of AutoCAD is highly desirable. 75 % travel to perform the job.


Must operate with minimal day to day supervised oversight because they are located in areas that are remote to their manager. They must demonstrate a high level of competency in decision making and be willing to take reasonable risk to get the job done.  Must have excellent interpersonal, presentation, instructional and communication skills (oral, written) for success in this position.  Must also possess an excellent team and customer service orientation, problem solving, time management and computer proficiency skills.   Current valid driver’s license and excellent driving record required. Must be willing to work any shift.



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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