Service Operations Team Leader - Building Automation

Job Description

Organization: Smart Infrastructure
Business Unit: Regional Solutions & Services Americas
Requisition Number: 247002
Primary Location: United States-Florida-Pensacola
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%

Job Description:


Position Overview

  • Supervises the operation of multiple installations, including creating and implementing work plans.

  • Completes maintenance contracts and service agreements and ensures they are being met.

  • Supervises projects within the business, including project organization, definition, planning, implementation and control.

  • Supervises operational activities on an ongoing daily basis, exercising tight cost control and maximizing price realization.

  • Seeks customer feedback and takes action to ensure customer satisfaction.

  • Assists with job cost re-estimates.

Our Culture:


At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success.  We trust and empower our leaders to act as owners, self-direct their teams, and innovate to succeed.  We communicate openly and honestly to learn from our failures and celebrate our successes.  We recognize individual and team achievements frequently.  We invest in our team members, offering a wide variety of internal and external development opportunities.


Who designs your future?  You do.  Working within our global company, you can design the career of your dreams.  We have more than 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.


Do you want to work for a company with innovating technologies that make the world a better place?  Can you see yourself learning, growing, and succeeding in this opportunity?  If so, then we’d like to meet you!


 


Responsibilities


  • First line supervisory position. Manages service account engineers and field specialists. Manages multiple service project with a total revenue less than five million(<5M).

  • Supervises the activities and performance of all service project management and service account engineers.

  • Provides technical support, expertise, leadership and accountability for service projects, service agreements, and/or T&M work in assigned geographic area or location.

  • Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts. Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates. Also ensures T&M work is completed in an effective and profitable fashion. Supervises account engineering activities including service project work, material ordering, shipping, service agreement labor plans,, customer satisfaction and service accounts receivable.

  • Plans and justifies manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work. Utilizes the Service agreement low GM improvement process, service tools, and assists in monthly forecasting.

  • Ensures proper job management and cost control by reviewing service financial statements with engineers. Maintains and improves booked margins for service agreements.

  • Directs and supervises the development of service agreement plans and the use of those plans in the monitoring and control of progress in the execution of the work. Reviews customer feedback and ensures service agreement retention and account growth goals are achieved including adds, extras, upgrades, escalations, and timely renewals.

  • Develops manpower schedules and loading to ensure contract completion and labor leveling. Maintains timely communications and harmonious relationships between solutions, service, and sales so that project completion and turnover to service can be coordinated to customer disruptions, to maximize our profitability and to insure a smoothe transition to a service agreement.

  • Builds and maintains an effective service operations organization committed to customer and employee satisfaction and profitable growth. Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Provides the tools, training and environment required to achieve employee success.

  • Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. 


Required Knowledge/Skills, Education and Experience

  • Requires two years of college or technical school resulting in an Associate's degree or equivalent.

  • 5-7 Years Experience in Engineering or Project Management

  • Building Automation/HVAC experience highly preferred.

  • 3+ Years of Supervisory Experience

  • # Employees Supervised: 8-17

  • Certification may be required in some areas.

  • Individual must possess a valid Driver’s license in good standing

  • Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan

Why Siemens?


Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries. SI provides customers with a comprehensive end-to-end portfolio from a single source – with products, systems, solutions, and services from the point of power generation all the way to consumption. With an increasingly digitalized ecosystem, it helps customers thrive and communities progress while contributing toward protecting the planet. SI creates environments that care. Siemens Smart Infrastructure has its global headquarters in Zug, Switzerland, and has around 71,000 employees worldwide.


Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.


Competitive compensation.

Excellent health, dental, and vision plans with many options from which to choose.

All employees receive Life Insurance and Short- and Long-Term Disability coverage.

401k match dollar for dollar up to 6% of gross salary.

Education and tuition reimbursement programs available.

Extensive product training and professional career development.

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

 

*LI-GEP

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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