Business Unit: Customer Services
Requisition Number: 247098
Primary Location: United States--
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 50%
Leadership of the Clinical Education & Workforce Solutions team for our Molecular Imaging (MI) portfolio.
This position is expected to positively impact the bottom-line results of the MI education practice through effective resource and budget management, and the implementation of process improvement initiatives. They will lead Education & Workforce Solutions resources to achieve the highest levels of performance to increase customer & employee satisfaction, differentiate Siemens, and achieve financial business targets.
Demonstrate Leadership Excellence: Responsible for the development and success of the Molecular Imaging Education & Workforce Solutions team.
Resource Management; daily management of the roles and tasks of 2 Molecular Imaging Team Leader’s (TL), 1-2 FlexForce™ Coach’s. This role will also indirectly manage 20+ Clinical Education Specialists (CES).
Competence and qualification management of the modality CES’s including recruiting, developing, planning and monitoring of continuous internal education.
Professional skill gap assessment and management
Clinical training plan development and management
Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens and Siemens Education & Workforce Solutions resulting in increasing Net Promoter Score and achieving highest industry standards for education and training.
Achieve target revenue and profitability goals for modality.
Manage cost center budget & headcount to achieve 100% or below forecast.
Own resolution of education related issues for respective business unit; Effectively support and manage stakeholder relationships
Respond to customer complaints, monitor for potential trends, analyze for root cause when appropriate, and develop processes for sustained improvement.
Drive continuous process improvements with best practice sharing and implementation across the organization.
Partner with Clinical Education Operations team to ensure optimized scheduling to maintain target productivity levels.
Enforce and drive compliance to ensure adherence to Siemens policies and procedures.
- Up to 50% travel.
Education / Knowledge / Experience:
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy.
Strong leadership skills in motivating virtual teams for high performance.
Excellent communication skills – verbal, written, ability to present.
Detailed clinical product knowledge in modality specialty.
Ability to manage multiple programs and priorities.
Ability to work independently and support evenings and weekends as required.
Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.
10+ years of successful experience in related field