Business Unit: Regional Solutions & Services Americas
Requisition Number: 247250
Primary Location: United States-California-Sunnyvale
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Bachelor's Degree
Travel Required: 10%
Enlighted is defining the intersection of Big Data and Internet of Things. Join us in delivering applications that change the way people interact with the built environment. As a Networking Lead, you'll empower our customers to enhance workplaces with workflow, utilization, location, security, and energy insights based on data not available with any other IOT platform. Our platform is so brilliant, it pays for itself through energy savings. That's why 10% of the Fortune 500 install Enlighted in their facilities. We're looking for an ambitious leader with experience collaborating with customers to create value. As a Customer Success Lead, you will lead our company in taking a ‘customer first’ mindset, and push customer success into everything we do.
Collaborate with third parties, and customers to oversee application deployments, API integrations, and BACnet integrations – ensuring a smooth customer experience.
Provide technical sales and product expertise supporting complex and integrating networking, cloud or premise-based infrastructures, Cloud Applications and Storage, Security and Compliance; in sales presentations to C level, IT or business line managers.
Provide in depth network designs that allows customers to leverage their existing infrastructure and incorporate the Enlighted digital sensor platform for easy data collection and integration.
Work with end-users, support team members & contractors to resolve network issues.
Own customer accounts and drive customer onboarding, adoption, retention, and additional value creation.
Participate in all aspects of an Enlighted deployment (pre and post) to establish relationships with our customers.
Work alongside partners, installers, and integrators to guide our projects to success through multiple partner channels.
Measure your success, defining operational metrics for each of your responsibilities.
Grow customer advocates that lead to case studies, references, and ultimately renewals and expansion.
Work closely with Product and Engineering to ensure a consistent and strong customer voice is communicated and deeply considered in our product roadmap. W
Work with our clients to learn and understand their current workflows and seek out and nurture relationships with power-users and influencers within client sites.
Cultivate customer feedback to help influence the product roadmap and maintain communication with clients to resolve product issues.
Work cross-functionally with product, engineering, sales and marketing to implement programs and processes to improve deployment, expansion and retention.
Ability to construct network designs and clearly communicate this with Customer IT team (including VLAN, stacks, Spanning Tree Protocol, L2 security, Access Lists implementation).
Experience with designing or setting up routers, switches, servers, access points, virtual environments and IOT devices a plus.
Knowledge of setting up DHCP servers and Linux ubuntu devices a plus.
2+ years of customer facing experience: Customer Success, Consulting, Sales, Solutions or Sales Engineering or related field.
A bachelor’s degree
Experience working with enterprise or institutional customers on large scale rollouts.
Ability to work with and provide feedback to technical and non-technical team members.
Outstanding written and oral communication skills – you'll often be writing materials that will go directly to our clients.
Analytical and data driven decision maker.
Strong ability to collaborate across teams.
Passionate, entrepreneurial spirit and a desire to work in a fast-paced environment.
Experience with the built environment, IoT, electrical engineering, and/or SaaS is a big plus.
Willingness to travel up to 50% to meet with customers.
The opportunity to bring the market-leading building IoT platform to one billion SF of real estate.
Strong foundation of successful deployments in over 200M SF of commercial real estate - the most advanced tech companies rely on Enlighted to make their facilities brilliant.
Tremendous feeling of accomplishment in growing a company that significantly benefits the environment. At Enlighted, increased revenue is directly correlated with positive environmental impact. The more successful we are, the more energy our customers save.
Take-what-you-need vacation policy
Full medical, dental and vision insurance
50% 401k Matching
Frequent happy hours and lots of snacks