Business Unit: Customer Services
Requisition Number: 247534
Primary Location: United States-Arizona-Phoenix
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 50%
Siemens US Talent Acquisition
The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies Siemens laboratory diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer.
The Field Service Technician reports to the Regional Service Manager at Siemens Healthineers.
This will be an alternate shift position; Tuesday – Saturday, 8:00a – 5:00p.
Perform service, preventative maintenance, modifications and installations on Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision;
Provide on-site customer repairs; responsible for delivering both timely and effective repairs
Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction;
Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establish and maintain proper business relationships with customers and peers
Perform necessary administrative duties accurately.
Required Knowledge/Skills, Education, and Experience
Minimum high school diploma
Experience in testing, repairing and maintaining capital medical equipment
Strong electronics and computer background needed
Proficient in the use of tools and service test equipment
Able to work both individually and in an established team setting
Self-starter with strong customer service skills as well as excellent communication skills
Ability to operate remotely from the main office with minimum supervision
Demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology
Experience with electronics, hydraulic and pneumatic systems
Able to interface with customers in a positive professional manner
Ability to think and act in a logical and methodical way
Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication
Hold a current valid driver’s license and good driving record over last three years is required
Willing to work different shifts as business needs dictate
Ability to travel and provide service in assigned geography, as well as periodic travel to other regions or for training.
Willingness to participate in an on-call rotation after training and certification is completed. Participation in a region On Call rotation is part of the job requirement.
Preferred Knowledge/Skills, Education, and Experience
Previous field service experience is desired
2 years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments preferred
Technical Associates degree or equivalent in military experience preferred (graduates of the U.S. Navy Nuclear program are encouraged to apply)
Background or coursework in Electronics, chemistry, biology or natural sciences is very helpful.