Customer Solution Specialist

Job Description

Organization: Siemens Healthineers
Business Unit: Point of Care
Requisition Number: 248249
Primary Location: United States-Massachusetts-Norwood
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Bachelor's Degree
Travel Required: 5%

Job Description:

Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

 For more information, please visit:  http://www.usa.siemens.com/healthineers


Job Description:

Customer Solutions Specialist – Point of Care

 

This is an exciting opportunity to join a growing, successful market leader and make a difference in the lives of patients and healthcare providers.  Siemens Healthineers Point of Care Solutions is seeking passionate, customer focused individuals who are committed to delivering solutions to our customers.  We are looking for dynamic individuals with strong communication skills, an ability to handle multiple projects simultaneously, and a passion for sales excellence.

 

This role is ideal for candidates who enjoy driving customer satisfaction through consultative selling, are achievement-oriented and will think outside-the-box to exceed annual sales goals through strong collaboration with partners and internal stakeholders. The ideal candidate is success-driven, fast-paced, and works well in a diverse team and enjoys a dynamic and changing environment. 

KEY RESPONSIBILITIES:
 
  1. Provide operational support to current Point of Care Customers based on assigned accounts to increase retention rate
    • Actively engage with identified customers to monitor customer satisfaction, be the voice of Siemens Healthineers
    • Investigates and pre-qualifies customer contacts / leads based on data analysis or remote customer contact
    • Advocate internally working with key partners to address customer concerns/satisfaction issues 
 
  1. Identify growth opportunities within current Customer install base through incremental sales opportunities
    • Analyses end customers' needs and may support their decision making process.
    • Communicates sales activity and works closely with assigned Field representatives including account managers, technical teams and Zone Directors
  2. Develop and utilize presentations skills to successfully position Siemens product over the phone
  3.  Track activities within existing CRM systems to track call activity & enhance communication
    •  May act as back-office support for general sales
 

Knowledge/Skills, Education, and Experience:

 

Excels at building rapport and working cross-functionally, multi-tasking, organization and time management 

 
  • Bachelor’s Degree or equivalent
  •  At least 2 years of experience in full cycle sales (i.e. Account Manager, Inside Sales, Business Development)
  • Skilled in problem solving
  • strong organizational and time management skills, ability to adapt 
  • Demonstrated ability to be proactive and take initiative in business situation
  • Solid sales presentation and communication skills both verbal and written
  • Strong relationship management skills
  • Ability to manage conflicts and escalated issues
  • Ability to multitask 
  • Strong attention to detail and follow-up skills
  • Experienced in Microsoft Office applications (Excel, Word, Access, PowerPoint, Outlook)
  • Excellent communication skills (written, verbal and presentation)  
  • Knowledge and/or experience with CRM systems preferred
 

#LI-EM1

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

Can't find what you are looking for?

Let's stay connected

Can't find what you are looking for?