Business Unit: Customer Services
Requisition Number: 248440
Primary Location: United States-Pennsylvania-Pittsburgh
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 80%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.
Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.
Open to qualified candidates in the Pittsburgh/Western Pennsylvania areas, the Technical Application Specialist (Chemistry, Immunoassay and Urinalysis) will solve problems independently and within established policies and procedures. The primary objective is “to do what it takes” to ensure customer satisfaction as well as timely system implementation and training.
Management of customer base and growing the business in the Region. This position is responsible for the orchestration of implementation plans with customers for new instruments; Facilitation of training rotations and schedules within the lab to insure cross training for all operators on all shifts; Development of timeline for acquiring samples, implementing tests and start up strategies within defined guidelines; Assistance in facilitating the proper customer support for technical issues.
Required Knowledge/Skills, Education, and Experience
Demonstrates single system products, participates in customer training and pre- and post sales support of clinical product offerings. Participates in-house clinical trials. Participates in training courses for customers and company personnel on the working aspects of single system clinical equipment and communicates the technical and clinical information, ensuring customer utilizes equipment with efficiency and skill in appropriate applications. May participate in product promotion for tradeshows and seminars. Supports development of customer relationship. Provides most complex feedback and recommendations from customers to product development groups. Education: BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. Must have clean driving record over past 3 years.
Preferred Knowledge/Skills, Education, and Experience