Credit and Collection Specialist

Job Description

Organization: Global Business Services
Business Unit: Operations
Requisition Number: 248526
Primary Location: United States-Florida-Orlando
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Bachelor's Degree
Travel Required: 5%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationally for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in seven Divisions: Power and Gas, Power Generation Services, Energy Management, Building Technologies, Digital Factory, Process Industries and Drives, and Financial Services.
Our support functions are split into two organizations, Corporate Core and Corporate Services. These organizations provide essential services to better enable responsible and profitable growth.
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Job Description:

 The Credit & Collection Department provides analysis on the creditworthiness of Siemens Energy’s customers to handle the credit amount requested, to determine if payment can be made for goods and services provided and invoiced for or to mitigate the credit risk for doing business with those customers to reduce or eliminate the risk of non-payment for same.  Our team is also responsible to collect Siemens Energy’s Accounts Receivable in a timely fashion while providing that service in a cooperative customer service environment. It is our responsibility to report the status and trends on each business unit's Accounts Receivables to the management of those BU’s (business unit).
The department reports through the Global Shared Services group in the Business Administrative Service Section.  It supports the activities of Siemens Energy, Inc.

Position Overview
This position is to provide credit & collection actions to protect Siemens assets in determining how much credit to advance individual customers after proper analysis has been performed on each and to provide the corporation with liquidity via collection of its accounts receivable and convert them to cash.
You will be responsible to analyze credit requests from each division of Siemens that supported by the department, determine if credit can be provided, and if it can, how much credit should be allowed.  This is done under the supervision of the department manager.
You are also responsible to perform activities necessary to collect accounts receivable and convert same to cash with assigned portfolio of accounts.  This is also performed under the supervision of the department manager.  You will need to communicate/collaborate with internal and external customers in knowledgeable and organized fashion on the status of the accounts and on the divisions’ Accounts Receivable position.
The position reports to the Manager of Credit & Collections in the Global Services Business Administrative Service portion of Siemens.  This department supports the Credit & Collections activities for the Power & Gas Division and the Power Service Division of Siemens Corp.

 - Manages and collects assigned AR portfolio across multiple business units
 - Research and reconcile customer accounts.
 - Complete routine collection calls to determine payment status of accounts, ensuring timely payment of receivables and resolution of customer issues preventing payment.
 - Develop and maintain strong working relationships with partners and customers in order to deliver best total customer experience.
 - Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address customer issues impacting payment performance.
 - Identifying at risk customers to manager.
 - Escalate issues to appropriate internal management level (Sales, Finance, Project Manager, Order Entry).
 - Identify and document customer disputes.
 - Identify root causes of delinquency.
Required Knowledge/Skills, Education, and Experience
 BA/BS degree in Accounting, Finance
 2+ years of business corporate collection experience
 Knowledge of billing and collection procedures
 Solutions oriented with strong initiative
 Team player with ability to share knowledge
 Ability to work with deadlines, prioritization and organization of workload
 Intermediate Excel skills
 Highly customer service oriented



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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