Business Unit: Opportunity-to-Cash Services
Requisition Number: 248541
Primary Location: United States-Georgia-Alpharetta
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 5%
Siemens Industry, Inc. (SII) is searching for a Collection Analyst to drive accounts receivable (AR) performance and cash flow.
Collection position is a role in our Collection group within the Opportunity to Cash (O2C) credit, collections, and accounts receivable (AR) team. You will interface with all functions within the Collection Department, work closely with the Cash Application/AR team, Credit group, and SII Divisions on collection topics. Primary responsibilities include collect on assigned portfolio, support and potentially lead Business Unit AR reviews as needed, work with collection team on continuing training as it relates to collection and new collection tools. Perform other related assigned tasks and duties necessary to support the O2C services and Siemens businesses. A successful candidate will take ownership of their portfolio, collaboratively resolve issues with the customers and business unit, apply solid collection fundamentals, be open to new or innovative approaches, and adapt to a dynamically changing portfolio to achieve results.
Conduct collection calls and email correspondence in a fast-paced, goal-oriented collections department.
Prioritize efforts to address customer accounts proactively and comprehensively
Provide customer service regarding collection issues, process customer refunds, perform customer account reconciliations, resolve customer discrepancies, and understand/communicate root cause of disputes.
Coordinate with customers and Cash Application/AR team to ensure accurate and timely payment allocations
Communicate and securely handle bank account, credit card and customer information
Support Collection Manager/Team Lead in various reporting & account payment analysis.
- Work closely with Credit Team to establish and maintain customer’s credit limit.
Accountable for reducing delinquency for assigned collection portfolio by analyzing customer’s payment behavior and enforcing on-time payments.
Perform other assigned tasks and duties necessary to support the O2C team.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with internal & external customers.
- 3+ years high volume corporate Collections experience.
- Strong TEAM skills
- Knowledge of Billing and Collections procedures
- Strong attention to detail
- Goal orientation with diligent follow-up
- Experience with SAP a plus
- Commitment to excellent customer service
- Excellent written and verbal communication for internal and external customer-facing
- Interpersonal skills for relationship building and influencing
- Ability to prioritize and manage multiple responsibilities
Associate Degree, in related discipline. Will consider equivalent combination of education and experience.