Kariera w Siemens

Junior PLM Application Support Engineer

Wroclaw, Polska
Technologie Informacyjne

Aplikuj
Polski ‎(Polish)‎

Opis oferty pracy

Junior PLM Application Support Engineer

Job ID: 263550

Work place:  Wrocław, Poland

Organization:  Siemens Industry Software Sp. z o. o.

Mode of Employment: contract of employment

 

For Siemens Industry Software Sp. z o. o. we are currently seeking to hire a Junior PLM Application Support Engineer to join our team based in Wrocław Poland.

What are my responsibilities?

  • Manage ticket priority, urgency, escalation and service level agreements (SLAs) as per agreed measures
  • Handling Production issues as per SLAs - Analysis/Trouble shooting/Debugging
  • Interaction with clients for requirement understanding, unclear/incomplete requirement, additional requirement, input data issues
  • Deliver final results to customer/end user
  • Plan workload activity against deliverables and monitor progress effectively
  • Assist the Project Manager in the planning and effective application of change management principles to the project, where required
  • Assist the Project Manager on QoS, SLA, CSI etc
  • Develop relationships with the aim of being seen as a trusted support personnel to customers and colleagues
  • Lead in the problem-solving of issues through to resolution, providing considered workaround and viable solutions to the customer
  • Establish and build effective relationships with customers with excellent communication skills

What do I need to qualify for this job?

  • German and English (B2 level) is MUST
  • Overall 2-3 years of Experience in IT level 2 support. Must have experience in troubleshooting problems
  • ITIL Certification or Training
  • Ability to understand the incident and problem.
  • Ability to redirect tickets properly
  • Ability to converse in German language
  • Ability to simulate the problems
  • Unix shell script, Perl script , Windows Bat script, PLSQL
  • Know-how of building Software Package would be an advantage
  • Nice to have Teamcenter User Level skills
  • Nice to have Oracle PL-SQL & SQL knowledge and hands on experience on writing SQL queries. Able to understand the queries and how the data can handled using SQL

What else do I need to know?

  • To be able to work from our Polish office
  • Job timing : 8 AM to 5 PM CET
  • Exceptionally : possibility to work in shift mode ( 24x7 support ) to serve globally 

How should I apply?
If you are interested submit an application via the "Apply now" button.

Requisition ID: 263550
Organization: Digital Factory
Career Level: Młody profesjonalista
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