Siemens Karriere

Team Assistence and Customer Care Center memeber

Bangkok, Thailand
Internal Services

 

What are my responsibilities?

  • Ensure Customer Satisfaction by follow up on executed Services
  • Coordinate complaints within the organization, follow up on actions
  • Inform customers about product developments, updates, events etc.
  • Receive and record customer calls, coordinate required actions by the organization.
  • Actively contact customers for feedback and for promoting/ lead generating of services
  • Track Customer Service Center KPIs and define improvements
  • Support the whole team for travel organization and claims
  • Support any kind of document coordination, preparation and documentation between different parties of the team
  • Prepare documents according to management requirements for signatures and alike
  • Support meeting preparation and documentation
  • Coordinate any team and or customer events
  • Be the interface between management and team
  • Support management in various tasks

What do I need to qualify for this jobs?

  • Bachelor Degree in Business Administration or related fields
  • 2 -3 years working experience in team assistant or administration
  • Basic understanding of technical topics and willingness to learn
  • Customer Front end experience/ Service experience
  • Good team player with service mindset and communication skills
  • Strong organization and coordination skills
  • Good command of English, both written & spoken skills and proficient in MS Office

Requisition ID: 291274
Organization: Digital Factory
Career Level: not defined
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